ICT Technical Business Partner

Work Initiatives; Campbelltown; Hybrid; AUD 149,000 - 162,000; Full time

Benefits offered by this job

Hybrid work model

12% superannuation

Competitive salary

Office opposite Campbelltown Station

Generous leave provisions

Employee Assistance Program

Job summary

Work Initiatives in Campbelltown, NSW, seeks two ICT Technical Business Partners for a 3-year, full-time temporary role. You will manage a portfolio of Council units and the OneCouncil module, acting as the primary ICT liaison and leading a rolling 12‑month improvement plan across the portfolio.

You will configure and support TechnologyOne OneCouncil, drive cross‑functional initiatives, and engage senior stakeholders to deliver system enhancements and business outcomes.

Qualifications

• Extensive experience in business analysis, consultative support, or related roles.
• Expert-level knowledge of TechnologyOne OneCouncil modules and configurations.
• Proven ability to translate business needs into technology solutions.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience leading continuous improvement and change initiatives.

Responsibilities

• Serve as the primary ICT liaison for allocated business units and ensure alignment with objectives.
• Provide expert support, configuration, and administration of TechnologyOne OneCouncil and modules.
• Develop understanding of operations to identify technology-enabled improvements.
• Lead a rolling 12-month improvement program for the portfolio.
• Facilitate module working groups and governance for prioritised changes.
• Manage stakeholder relationships and act as a trusted advisor on system capabilities.
• Lead end-to-end delivery of complex cross-functional initiatives.
• Conduct business analysis, document requirements, and recommend solutions.
• Collaborate with vendors and ICT teams to maximise value from investments.
• Drive change management to improve processes and system utilisation.

Skills

Business analysis

OneCouncil modules

Stakeholder engagement

Project management

Change management

Cross-functional collaboration

System configuration

Continuous improvement

Technical liaison

Education

Tertiary qualifications

Tools

TechnologyOne OneCouncil

ERP system administration

Job description

Information and Communications Technology Technical Business Partner

• 2 x Temporary full-time position for up to 3 years, 35 hours per week
• Salary from $149,302.83-$161,869.03 per annum per annum plus 12% superannuation

About us:

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

About the role:

We are currently seeking two ICT Technical Business Partners to join our growing team. Each Business Partner will be allocated a portfolio of Council business units and the OneCouncil module that those units use. The role is the main point of contact for its business units across all Information and Communications Technology services, holds expert level functional competency in the OneCouncil modules those units rely on, owns a rolling 12-month improvement plan for its portfolio, and runs the module working group for each allocated module. The roles are temporary 3-year appointments aligned to the Digital OneCouncil implementation period.

In this Position you will:

• Responsible for serving as the primary ICT liaison for allocated business units, ensuring technology solutions align with operational and strategic objectives.
• Provide expert functional support, configuration, and administration of the TechnologyOne OneCouncil ERP system and associated modules.
• Develop a thorough understanding of business operations, processes, systems, and performance measures to identify opportunities for technology-enabled improvement.
• Lead the planning, prioritisation, and delivery of a rolling 12-month continuous improvement program, including system enhancements, process improvements, and user adoption initiatives.
• Facilitate module working groups and governance forums to manage priorities, review system performance, and coordinate the delivery of agreed changes.
• Manage stakeholder relationships across business units, acting as a trusted advisor on system capabilities, functionality, and technology solutions.
• Lead complex cross-functional initiatives from requirements gathering through configuration, testing, training, implementation, and benefits realisation.
• Conduct business analysis activities to identify business needs, assess impacts, document requirements, and recommend effective technology solutions.
• Collaborate with vendors, business owners, and ICT teams to resolve issues, enhance system functionality, and maximise value from technology investments.
• Drive continuous improvement and change management activities to improve business processes, system utilisation, and customer outcomes.

The successful candidate will demonstrate the following key skills and attributes

• Extensive experience in business analysis, functional consulting, application support, or specialist roles supporting enterprise business systems.
• Demonstrated expert-level functional and technical competency in TechnologyOne OneCouncil, including module configuration, reporting, system support, and an understanding of integrations and data flows.
• Proven experience acting as the primary liaison between ICT and business units, building strong partnerships and translating business requirements into technology solutions.
• Strong ability to develop an in-depth understanding of business operations, statutory obligations, processes, systems, and performance measures to identify and deliver business improvements.
• Demonstrated business analysis and project management skills, including requirements gathering, process mapping, solution design, planning, risk management, testing, implementation, and delivery of business outcomes.
• Proven experience leading continuous improvement initiatives, including managing system roadmaps, prioritised backlogs, governance forums, stakeholder working groups, and the delivery of system enhancements.
• Highly developed communication, collaboration, and influencing skills, with the ability to lead cross-functional initiatives, engage senior stakeholders, and deliver outcomes without direct authority, supported by relevant tertiary qualifications or equivalent demonstrated experience.
• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown’s future.

As a member of our friendly and passionate team, you’ll receive the following benefits:

• Salary from $149,302.83-$161,869.03per annum, plus 12% superannuation
• Flexible work arrangement with a hybrid work model
• Convenient office location directly opposite Campbelltown Station on the T8 train line
• Discounted gym membership and fitness passport for all staff and direct family members
• Employee Assistance Program
• Generous leave provisions
• Fortnightly pay
• Free and secure staff Car Park

Key contact: For further information on this position, please contact Tom Sammons, ICT Executive Manager on 02 4645 4***.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel