ICT Support Engineer

Viatek Pty Ltd; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Viatek is seeking an ICT support engineer to deliver high‑quality technical support for client systems across hardware, software, networks, and cloud services. The role includes remote and on‑site troubleshooting, documentation, and contributing to security and performance improvements.

The ideal candidate has an associated degree or higher qualification (or 5+ years relevant experience) with strong communication and teamwork, plus experience in O365, Exchange, SharePoint, and aService Desk/MSP

Qualifications

• Degree or higher qualification (or 5+ years relevant experience) in a technical field.
• Ability to work in a team with strong communication and relationship-building skills.
• Experience in service desk or MSP environment focused on network, cloud, server technologies.
• Experience in O365, Exchange, OneDrive, SharePoint is advantageous.
• Prepare technical documentation and maintain support procedures.

Responsibilities

• Diagnose and resolve complex problems across hardware, software, networks, databases, operating systems and security.
• Provide expert remote and on-site support and maintain ticket accuracy.
• Be involved in recommending hardware and software strategies, upgrades and remediation to improve system performance, availability and security.
• Proactively maintain systems infrastructure across network services, cloud services, servers and server technologies, including Microsoft 365, Exchange, OneDrive and SharePoint.
• Train users and service desk staff, and provide technical guidance and advice on applications, systems and support procedures.
• Document and maintain support procedures and strategies for client systems, networks, operating systems and applications, and drive continuous process improvement.

Skills

Communication

Team player

Time management

Technical ability

Documentation

Education

Higher degree or equivalent

5+ years relevant experience

Tools

Microsoft 365

Exchange

OneDrive

SharePoint

Job description

Viatek has a long history of supporting and developing our teams to have long, successful careers. Our values are key to our success, and we look to employ those who share a similar value set.

• People
• Integrity
• Customer

About this role

This role is key to supporting the delivery of service and support to our customers. The ICT support engineer diagnoses and resolves complex problems across hardware, software, networks, databases, operating systems and security. This role acts as an escalation point and documents and maintains support procedures and strategies.

This includes:

• Document and maintain support procedures and strategies for client systems, networks, operating systems and applications, and drive continuous process improvement.
• Provide expert remote and on-site support and assist in troubleshooting and resolving system problems for clients. Maintain ticket accuracy within expected timeframes.
• Be involved in recommending hardware and software strategies, upgrades and remediation to improve system performance, availability and security
• Proactively maintain systems infrastructure across network services, cloud services, servers and server technologies, including Microsoft 365, Exchange, OneDrive and SharePoint. Including the monitoring of critical events.
• Prepare technical documentation, user guides, knowledge base articles, reports and maintenance inventories in line with Viatek’s ISO 9001 and ISO 27001 practices.
• Train users and service desk staff, and provide technical guidance and advice on applications, systems and support procedures.

This is a full-time role based at our office at 3 Bruce Avenue, Marleston SA.

About Viatek

Viatek is an Australian-owned and operated services-based organisation, delivering business technology solutions and improvingthe performance of our business partners. Viatek offers tailored and sustainable business solutions via technology through managed services, professional services, cloud services, office automation and managed print services. With ISO certification in ISO9001 and ISO27001.

What we are looking for

We are looking for someone with a strong client focus, who is enthusiastic and has demonstrable technical ability with an associated degree or higher qualification (or at least 5 years relevant experience).

The successful candidate must have the ability to work within a team environment, great communication and relationship-building skills, along with strong time management skills.

Experience in either service desk or MSP environment with a focus on network services, cloud services, server and server technologies.Experience in O365, exchange, One drive, SharePoint would be an advantage.

Why consider Viatek?

We want you to be successful, and this starts at the very start:

We have a structured onboarding program that supports your development in the role. This includes:

• System-led new starter paperwork collection
• Face-to-face (or Teams) company induction with the People and Culture team
• Role-specific training with your team
• Documentation practices and procedures
• A variety of ongoing training that can be tailored to your areas of interest
• Access to a wide range of team members who provide support and assistance

We have ongoing discussions about your role and career path, along with annual formalised salary reviews.

Lastly, we have built a strong culture based on trust and respect; we have high-quality leaders and teams that support one another.

This role will be open for applications from 27 October 2026 to 25 November 2026.