ICT Quality & Test Engineer – Hybrid Support & QA

Technowand; North Canberra; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Technowand seeks an experienced ICT Support and Test Engineer to develop, maintain and manage QA processes and systems infrastructure. In a hybrid role spanning systems support, testing and quality assurance, you will investigate and resolve issues, test behaviour of our systems, and ensure ICT environment adheres to standards.

You will implement procedures, conduct audits, prepare technical documentation and provide second- and third-line support.

Qualifications

• Bachelor degree in Information Technology, Computer Science or a related discipline.
• Minimum one year experience in similar role.
• Demonstrated experience in systems testing, quality assurance, auditing or advanced ICT support roles.
• Strong analytical and troubleshooting skills across systems, network and application environments.
• Experience developing test plans, QA procedures or technical documentation.
• Sound understanding of ICT standards, compliance and quality control frameworks.

Responsibilities

• Develop, implement and maintain QA processes and systems infrastructure.
• Test system behaviour, functionality and integrity prior to deployment and after changes.
• Investigate and resolve system problems across servers, networks, cloud and on-premises.
• Schedule quality audits and review data against standards.
• Identify non-compliance and track it through to resolution.
• Recommend corrective actions to improve processes.
• Develop and maintain technical documentation and maintenance records.
• Provide advanced (2nd and 3rd line) support for escalated issues.
• Assist with rollout, validation and post-implementation testing.
• Provide onsite technical support and testing at customer sites as required.

Skills

Analytical skills

Troubleshooting

Communication

QA / testing

Independent worker

Education

Bachelor degree in Information Technology, Computer Science or a related discipline

Job description

Technowand seeks an experienced ICT Support and Test Engineer to develop, maintain and manage QA processes and systems infrastructure. In a hybrid role spanning systems support, testing and quality assurance, you will investigate and resolve issues, test behaviour of our systems, and ensure ICT environment adheres to standards.

You will implement procedures, conduct audits, prepare technical documentation and provide second- and third-line support.