ICT Manager, Infrastructure Optimisation

CDC Data Centres Pty; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

CDC Data Centres Pty is seeking an ambitious ICT Leader to direct a team of Systems/Network Administrators across NSW, ACT and VIC. You will be responsible for the security, reliability and efficiency of CDC's IT and OT environments, optimising BAU systems, processes and technologists through vendor management and optimization of assets.

The role emphasizes incident, change and problem management, adherence to ITIL, and delivering robust operating standards.

Qualifications

• Significant leadership experience in large-scale IT/OT operations.
• Deep knowledge of compute, storage, networking, virtualization and OS layers.
• Hands-on OT environments experience (BMS, EMS, Security, SCADA, DCIM) is essential.
• Proven ownership of incident, problem and change management (ITIL).

Responsibilities

• Own the reliable, secure 24/7 operation of IT and OT infrastructure and network fabric.
• Ensure performance and recoverability targets for corporate IT and critical OT are met.
• Act as a senior escalation point for major infrastructure and OT incidents.
• Own incident, problem and change management for infrastructure ops per ITIL.
• Develop and maintain operating standards, risk appetites and change controls for IT and OT.
• Prioritise OT safety and stability in maintenance decisions and separate IT/OT networks.
• Provide clear leadership to the operations team and foster continuous improvement and customer focus.
• Manage operational vendors and service providers and associated contracts.

Skills

IT/OT leadership

24/7 operations

ITIL knowledge

Vendor management

Education

Bachelor's degree in IT/Computing

Tools

Monitoring tools

NOC operations

Job description

Make your mark in this exciting opportunity to work at Australia’s leading data centres.

• Competitive Salary Package on offer
• Collaborative and Fast-Paced Environment
• Technical Leadership role in Industry Leader

About us;

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team. Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for an ambitious ICT Leader to lead our team of Systems/Network Administrators based across NSW, ACT and VIC who are accountable for the security, reliability and efficiency of CDC's technology environments. This team plays a critical role in ensuring the availability, resilience and performance of critical IT and Operational Technology (OT) services that support CDC's business, facilities and customers. The incumbent will primarily be responsible for optimising our BAU systems, processes and technologists through effective management of vendor contracts, ICT assets, and process improvement whilst maintaining appropriate operational controls.

Key responsibilities include:

• Own the reliable, secure 24/7 operation, monitoring and assurance of IT and OT infrastructure, platforms and the network fabric.
• Ensure availability, performance and recoverability targets are met for both corporate IT and mission-critical OT.
• Act as a senior escalation point for major infrastructure, network and OT incidents.
• Own incident, problem and change management for infrastructure operations, aligned to ITIL best practice.
• Develop, deliver and maintain distinct and coherent operating standards, risk appetites and change controls for IT and OT, recognising the safety- and availability-critical nature of OT.
• Prioritise OT safety and stability in change and maintenance decisions and enforce segmentation between IT and OT networks in operation.
• Provide clear leadership to the operations team; build capability, accountability and a culture of continuous improvement, safety and customer focus.
• Manage operational vendors and service providers and the associated support and contractual relationships.

About You:

• Significant (10y+) experience operating IT and OT infrastructure at scale, including demonstrated leadership of 24/7 operations teams.
• Deep understanding of compute, storage, networking, virtualisation and OS layers in a live production environment.
• Hands-on experience operating OT / critical-infrastructure environments — BMS, EMS, Security, SCADA or DCIM (or equivalent) - essential.
• Proven ownership of incident, problem and change management and service assurance, aligned to ITIL.
• Management level experience running monitoring, alerting and NOC functions across a multi site environment.
• Australian citizen with the ability to obtain, an NV1 Security Clearance

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work.