ICT Customer Support Officer (Pacifico)

Global Vision Recruitment; Greater Dandenong; On-site; AUD 79,000 - 85,000; Full time

Job summary

Pacifico Structural Steel in Dandenong South, Victoria is seeking an ICT Customer Support Officer to provide frontline IT help for staff, troubleshoot hardware, software and connectivity issues. You will install and update software, support networks and devices, coordinate with external IT partners when needed, and help maintain data integrity and security.

A minimum of one year in ICT support is required; a tertiary IT qualification is desirable.

Qualifications

• 1+ year of ICT support experience required.
• Experience troubleshooting hardware, software, networks and common workplace IT systems.
• Good knowledge of computer hardware, software installation and operating systems.

Responsibilities

• Identify and resolve hardware, software and connectivity issues.
• Install, configure, update and maintain software and applications.
• Assist staff with IT tools, email systems and digital workflows.
• Support networks, devices and user accounts; escalate complex issues.
• Coordinate with external IT service providers when needed.
• Monitor IT equipment and document procedures and resolutions.
• Assist with website updates and maintenance.

Skills

Frontline IT support

Troubleshooting

Software installation

Network support

User training

Education

Tertiary IT qualification

Job description

Global Vision Recruitment on behalf of Pacifico (Aust) Pty Ltd T/A Pacifico Structural Steel
Date Posted: 13 October 2026
Position: ICT Customer Support Officer
Salary: $79,000 - $85,000 per annum plus 12% superannuation
Hours: 38 hours per week
Mode: Full-time
Location: 13 Endeavour Crt, Dandenong South VIC 3175
Experience Required: Minimum 1 year of relevant ICT support experience

About the Business

PacifiCO Structural Steel is an established steel fabrication and erection business based in Dandenong South, Victoria. The company delivers structural steel solutions for industrial, commercial, education, health and other construction projects, using modern fabrication methods, automation systems and technology to support its operations.

Key Responsibilities

• Identify and troubleshoot hardware, software and connectivity issues affecting employees’ computers, business applications, printers and other IT equipment.
• Respond to staff requests for technical assistance, diagnose problems and provide clear, practical solutions to minimise disruption to business activities.
• Install, configure, update and maintain approved software, operating systems and applications required for administrative, project coordination and business operations.
• Assist employees with the effective use of business software, shared files, email systems and other digital tools used to manage company information and workflows.
• Support the maintenance of computer networks, internet access, user accounts and network-connected devices, escalating complex technical issues when necessary.
• Configure, maintain and troubleshoot peripheral equipment, including desktop computers, laptops, monitors, printers and communication devices.
• Assist with software configuration and basic system customisation to meet users’ operational requirements, while maintaining system reliability and data integrity.
• Monitor IT equipment and software performance, maintain records of support requests and technical issues, and document troubleshooting procedures and resolutions.
• Assist with website updates and maintenance, including publishing approved company information and ensuring online content remains accurate and functional.
• Support routine system maintenance, software updates, data backup procedures and appropriate access controls in accordance with company IT and information security requirements.
• Provide guidance to employees on IT systems, software functionality and safe technology practices to improve productivity and reduce recurring technical issues.
• Coordinate with external IT service providers and software vendors when specialist assistance, repairs or system upgrades are required.

Qualification

• Tertiary qualification in Information Technology, Information Systems, Computer Science or a related field is desirable.

Skills and Requirements

• Minimum 1 year of relevant experience in ICT support, help desk services, desktop support or a similar technical support role.
• Experience troubleshooting computer hardware, software, networks and common workplace IT systems.
• Strong troubleshooting, analytical and problem-solving skills.
• Good knowledge of computer hardware, software installation, operating systems and network connectivity.
• Ability to diagnose technical issues and explain solutions clearly to non-technical users.