Iconic Venue General Manager & Guest Experience Leader

Red Rock Venues; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Red Rock Venues in Melbourne is seeking a seasoned General Manager to lead one of Australia’s iconic venues. You will drive guest experience, oversee the restaurant, beer hall and cocktail bar, and champion a high-performance culture with a focus on staff development.

The role offers a highly competitive base salary with performance bonuses, and a prime CBD location at Curtin House. You will work with an established leadership team to deliver exceptional hospitality in a dynamic, night-time

Qualifications

• Proven Hospitality Leadership: 3+ years of General Manager experience within a high-volume hospitality environment.
• Personality & Presence: infectious enthusiasm for hospitality and the ability to engage guests.
• People Leadership: lead diverse teams with confidence, care and clarity; develop people and culture.
• Diverse Operational Knowledge: strong experience in high-volume food service and premium beverage trends.
• Commercial Acumen: manage labour, COGS and controllable expenses; drive revenue with data.
• Melbourne Knowledge: understanding of Melbourne's dining, bar, music and cultural landscape.

Responsibilities

• Lead from the floor with warm and knowledgeable service that makes every guest feel welcome and brings the venue's personality to life.
• Recruit, coach and inspire a world-class team, fostering a high-performance culture with a focus on staff development.
• Take ownership of the details that shape the room—from music and lighting to presentation and service—ensuring a smooth transition from dining to drinks and late-night trade.
• Oversee daily operations across restaurant, beer hall and cocktail bar to ensure flawless execution.
• Manage budgets and P&L performance, control labour, and maintain strict COGS across extensive food and beverage lists.
• Maintain absolute compliance with liquor licensing laws, food safety standards, and OH&S regulations.

Skills

Hospitality leadership

People management

Budgeting & P&L

Operational excellence

Staff development

Melbourne hospitality knowledge

Education

Bachelor's degree in Hospitality or Business

Tools

POS systems

Labor cost software

Job description

Red Rock Venues in Melbourne is seeking a seasoned General Manager to lead one of Australia’s iconic venues. You will drive guest experience, oversee the restaurant, beer hall and cocktail bar, and champion a high-performance culture with a focus on staff development.

The role offers a highly competitive base salary with performance bonuses, and a prime CBD location at Curtin House. You will work with an established leadership team to deliver exceptional hospitality in a dynamic, night-time