Hybrid Technical Product Writer — Learning Content

Transport for NSW; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation support

Career development

Flexible work arrangements

Job summary

Riverina Redevelopment Joint Venture is seeking a Senior Document Controller to develop, review and maintain a broad range of operational and management-system documentation for a major defence infrastructure program.

You will lead version control, approvals and publication processes, support ISO certification and ensure compliance across multiple contracts, while collaborating with safety, quality and project teams to deliver high-quality documentation.

Qualifications

• Minimum 5 years’ experience in an unsupervised Document Control/Quality Coordinator role.
• Technical competency in document control is required.
• Strong trainer with training delivery skills.
• Stakeholder communication experience required.
• Decision-making and delegation capabilities.
• Systematic, structured approach to work.
• Australian Citizenship or Permanent Residency with Baseline Security Clearance eligibility.

Responsibilities

• Develop, review and maintain a broad range of operational and management-system documentation.
• Prepare and maintain safety, quality and environmental documentation.
• Produce procedures, manuals, templates and reference materials.
• Maintain version control, approvals and publication processes.
• Support reports, spreadsheets and readiness materials.
• Document operational processes, assurance findings and lessons learned.

Skills

Document control

Training skills

Stakeholder communication

Decision making

Systematic approach

Security clearance eligibility

Education

Trade, diploma or degree in Business Admin / Information Management / Engineering

Tools

Aconex

Procore

TeamBinder

SharePoint

Microsoft Word

Microsoft Excel

Job description

Senior Document Controller| Riverina Redevelopment Joint Venture

Job ID Job Type Permanent Full-time Location Aus - Brisbane, Aus - Canberra, Aus - Melbourne, Aus - Sydney, Aus - NSW - Regional, NZ - Auckland Categories Risk

The Riverina Redevelopment Join Venture is a 50/50 joint venture between CPB Contractors and Downer to undertake major upgrades and replacement of exisiting infrustructure facilities to support Defence capability for the next 30 years.

The proposed project consists of a program of works across three Department of Defence establishments including;

• Construction of new messing and living in accommodation
• Construction of new training and mess facilities
• Refurbishment and upgrading of existing buildings
• Remedial works and upgrades to infrastructure services

The proposed capital investment of $1.7b will incorporate a variety of elements including:

• Construction of new messing and living in accommodation
• Construction of new training and mess facilities
• Refurbishment and upgrading of existing buildings
• Remedial works and upgrades to infrastructure services

Reporting to the Quality Manager, you will contribute to the safe and efficient delivery of site works. Responsibilities may include establishing document control processes, supporting project activities, providing TeamBinder training and support, maintaining document registers, and driving quality and compliance outcomes across multiple projects. You will also play an important role in promoting and upholding a strong Zero Harm safety culture.

About You

• Minimum 5 years’ experience working in an unsupervised Document Control/Quality Coordinator role.
• Technical competency or detailed understanding in document control
• Strong communicator who has skills in training
• Skill in stakeholder communication
• Delegation and decision-making skills, e.g. quick thinking and confident in outcome
• Systematic approach to conducting work
• Australian Citizenship or Permanent Residency is required, with eligibility to obtain and maintain Baseline Security Clearance.

We Offer

• Attractive relocation support, including removalist assistance
• Long term career development with training and promotion from within
• Opportunities across all construction sectors
• Competitive remuneration and benefits, including wellbeing programs and company funded salary continuance insurance
• Flexible work arrangements and an inclusive, innovative culture

Employers on the RRJV are proud to be a WGEA Employer of Choice for Gender Equality. We warmly encourage applications from Indigenous Peoples, women, LGBTQIA+ community members, mature workers, Veterans and Active Defence Reserve members, people with disabilities, and people from diverse cultural backgrounds.

What you’ll do:

Here you will develop, review and maintain a broad range of operational and management-system documentation, including:

• Operational procedures, manuals, templates and reference materials
• Safety management, quality and environmental documentation
• Operations and maintenance manuals
• Risk assessments, training matrices and site induction documentation
• Documentation supporting ISO certification, accreditation and compliance requirements
• Version control, document approvals and publication processes
• Supporting reports, spreadsheets and operational readiness materials
• Documentation of operational processes, assurance findings and lessons learned

About you

• Proven experience developing high-quality operational or technical documentation, ideally within a large, safety-focused, transport, infrastructure or government environment
• Experience developing management-system documentation across safety, quality and/or environmental functions
• Knowledge of ISO-aligned management systems, certification, accreditation and compliance requirements
• Strong experience producing operational procedures, manuals, templates and reference materials
• Understanding of document and records management, including version control, accuracy, approvals and information governance
• Ability to work with operational SMEs and translate complex technical and procedural information into clear, practical documentation
• Strong stakeholder-management skills across Safety, WHS, Quality, Risk and operational teams
• Strong Microsoft Word and Excel skills, with experience preparing professional PDF documentation
• Ability to manage multiple documentation priorities and deliver within tight project timeframes

Qualifications:

• Trade, diploma or degree qualification in Business Administration, Information Management, Engineering, Project Management or a related discipline, or equivalent relevant industry experience.
• At least three years of experience as a Document Controller, Project Administrator or Records Specialist supporting engineering, electrical packaging or heavy construction projects.
• Demonstrated experience managing multidisciplinary engineering documentation and compiling comprehensive handover or Manufacturing Data Record packages.
• Strong working knowledge of electronic document management systems and client collaboration portals, including Aconex, Procore, TeamBinder and SharePoint.
• Strong understanding of document governance, internal auditing, quality management systems, compliance verification and revision control.
• Proven ability to create and improve document control workflows, master registers, metadata structures and standardized project templates.
• Intermediate to advanced skills in Microsoft Word, Excel, Outlook and PowerPoint, Adobe Acrobat and SharePoint.
• Excellent attention to detail, organization and time management, with the ability to manage competing submission deadlines and audit schedules across multiple contracts.
• Strong communication, collaboration and stakeholder management skills, with a proactive approach to resolving document discrepancies, workflow delays and rejected submissions.
• Familiarity with electrical equipment manufacturing, modular packaging, multi-vendor coordination, enterprise resource planning systems such as SAP, and engineering drawing conventions is highly regarded.

Yes! Because you are the one we are looking for, we hope to hear from you now!

#LI-RB

Built

Built is a leading privately owned construction company operating across Australia, NewZealand and the United Kingdom. With more than 1,400 people and a strong pipeline of diverse projects, we combine Tier 1 capability with the agility of private ownership, where decisions are quick, ideas are heard, and your impact is visible.

We are committed to innovation and new ways of working, investing heavily in digital solutions to deliver smarter, safer, and more efficient outcomes.

You will thrive among talented, driven people who bring their strengths together and push each other to achieve exceptional results.

About Built

Built is a leading privately owned construction company operating across Australia, NewZealand and the United Kingdom. With more than 1,400 people and a strong pipeline of diverse projects, we combine Tier 1 capability with the agility of private ownership, where decisions are quick, ideas are heard, and your impact is visible.

We are committed to innovation and new ways of working, investing heavily in digital solutions to deliver smarter, safer, and more efficient outcomes.

We also offer a comprehensive range of benefits designed to support your wellbeing, growth and life outside of work.

Why Built

At Built, we create an environment where people can accelerate their development, take on meaningful responsibility and work across diverse sectors and project scales.

You’ll get exposure quickly, supported by leaders who back good ideas and create space for you to grow.

In return, we look for people who bring curiosity, ownership and a willingness to stretch themselves. We value collaboration, practical problem‑solving, and people who thrive in a culture where everyone contributes to better outcomes.

We also offer a comprehensive range of benefits designed to support your wellbeing, growth and life outside of work.

Let’s find new ways together!

If you want to build differently, grow with purpose, and thrive in a team that’s shaping the future, this is your chance.

We’re building teams that reflect the communities we work in. At Built, we value different perspectives because fresh thinking helps us find better ways of doing things. If you’re excited about this opportunity but don’t tick every single box, we’d still love to hear from you. Curiosity, enthusiasm and a willingness to learn matter just as much as your experience.