Hybrid Retail Partnerships & Growth Lead

AULFS Latitude Financial Services Australia Holdings Pty Ltd; New South Wales; Hybride; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Flexible working

Take 5 initiative

Hybrid work model

Résumé du poste

Latitude Financial Services is seeking an Area Manager to strengthen partner relationships across the territory and drive commercial performance. You will coach store teams, promote responsible lending practices, and ensure alignment with Latitude policies.

You will lead training initiatives, monitor training completion, and support stores to maximise finance penetration, conversion, and attach rates. A data-driven approach will guide actions across CRM tools and performance analytics.

Qualifications

• Experience in partner management, enablement, operations or commercial support within retail/financial services/paysments/franchise networks.
• Strong understanding of POS finance processes: onboarding, pricing, applications, settlements, collateral, compliance.
• Organisational discipline to manage a large portfolio (1,500 SMB partners) with accuracy and prioritisation.
• Experience with CRM and contract/order management systems; data integrity and hygiene.

Responsabilités

• Partner & Store Relationship Management: build relationships with regional store managers and sales teams; understand store drivers and challenges; support finance penetration and sales outcomes.
• Training, Capability & Compliance: deliver structured training; promote compliant practices; monitor recertification.
• Sales Growth & Performance Delivery: drive business goals; identify opportunities; analyze KPIs; implement actions to improve approvals and attach rates.
• Retailer Insight & Operational Understanding: understand retailer goals, operating rhythms, and customer journey; tailor support by store maturity and capability.
• Partner Servicing & Support: provide on-call servicing; troubleshoot applications and settlement queries; maintain communication loops.
• Execution Excellence: ensure POS collateral is up-to-date; support campaigns; conduct store visits and quality checks.
• Reporting & Territory Management: maintain territory reports; prioritize actions using data-led insights; inform stakeholders of wins and risks.

Connaissances

Partner management

CRM experience

Stakeholder engagement

Coaching/leadership

Analytical capability

AI tools familiarity

Outils

CRM

Description du poste

Latitude Financial Services is seeking an Area Manager to strengthen partner relationships across the territory and drive commercial performance. You will coach store teams, promote responsible lending practices, and ensure alignment with Latitude policies.

You will lead training initiatives, monitor training completion, and support stores to maximise finance penetration, conversion, and attach rates. A data-driven approach will guide actions across CRM tools and performance analytics.