Hybrid Customer Service & Operations Specialist - Energy

Astra Green Solutions; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work flexibility

Competitive salary package

Ongoing training in renewable energy

Job summary

Astra Green Solutions is seeking a Customer Service & Operations Officer in Melbourne for a full-time hybrid role. You will manage customer enquiries and complaints, coordinate with installers and internal teams, and support compliance across energy installations.

The role emphasises issue resolution, process improvement, and delivering high service standards while working closely with sales and operations teams in a fast-paced environment.

Qualifications

• Proven experience in customer service, complaints handling, or operations roles.
• Experience in energy, VEU, HVAC, plumbing, or trades-based industries is highly desirable.
• Strong problem-solving and conflict-resolution skills.
• Excellent verbal and written communication skills.
• High level of organisation with ability to manage multiple tasks.
• Strong attention to detail in compliance and documentation.
• Experience using CRM systems and job management platforms.
• Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams).

Responsibilities

• Manage customer enquiries, complaints, and escalations in a professional and timely manner.
• Take ownership of customer issues from initial report through to resolution.
• Coordinate with installers, technicians, and internal teams to resolve defects, delays, or service issues.
• Support and manage operational workflows for hot water and air conditioning installations.
• Schedule and track jobs, ensuring timelines and service standards are met.
• Maintain accurate and up-to-date records in CRM and job management systems.
• Assist with compliance processes, including documentation checks and audit preparation.
• Liaise with customers to provide updates and manage expectations.
• Work with sales and operations teams to ensure smooth handover and job completion.
• Identify and implement process improvements to enhance efficiency and reduce recurring issues.

Skills

Customer service

Complaints handling

Operations coordination

HVAC knowledge

VEU familiarity

CRM proficiency

MS Office 365

Tools

CRM software

Job management

Microsoft Office 365

Job description

Astra Green Solutions is seeking a Customer Service & Operations Officer in Melbourne for a full-time hybrid role. You will manage customer enquiries and complaints, coordinate with installers and internal teams, and support compliance across energy installations.

The role emphasises issue resolution, process improvement, and delivering high service standards while working closely with sales and operations teams in a fast-paced environment.