Financial Services Customer Support Specialist

Ck Recruitment Pty Ltd; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

5‑week onboarding

Competitive salary

Performance-based bonus

Flexible hybrid schedule (3 days in, 2

WFH after 6 months

Employee Assistance Program

Discounted health insurance

Wellbeing benefits

Volunteer leave

Lifestyle benefits

Complimentary breakfast

End-of-Trip facilities

Job summary

AFCA is seeking Customer Service Officers in Sydney for a permanent, full‑time role focusing on delivering excellent phone‑based support to consumers, complainants, representatives and AFCA members. You will guide customers through AFCA processes with a calm, empathetic approach.

The position offers a hybrid work model (3 days in office, 2 days WFH) and a rotational salary based on experience, plus onboarding and benefits.

Qualifications

• Experience in a structured, phone-based customer service environment.
• Experience in banking, financial services, superannuation, insurance or a similar high-volume contact environment is preferred.
• Strong verbal and written communication skills and the ability to manage conflict calmly and empathetically.
• Experience with scams will be highly regarded.

Responsibilities

• Deliver exceptional phone-based customer service to consumers, complainants, representatives and AFCA members.
• Guide customers through AFCA processes and provide accurate information.

Job description

AFCA is seeking Customer Service Officers in Sydney for a permanent, full‑time role focusing on delivering excellent phone‑based support to consumers, complainants, representatives and AFCA members. You will guide customers through AFCA processes with a calm, empathetic approach.

The position offers a hybrid work model (3 days in office, 2 days WFH) and a rotational salary based on experience, plus onboarding and benefits.