Hybrid Claims Leader, Home Building Compensation Fund

Motorcycle Holdings; Sydney; Hybrid; AUD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid work

Gym subsidies

Health checks

Learning opportunities

Employee benefits

Zusammenfassung

icare’s Claims Officer role within the Home Building Compensation Fund offers an opportunity to manage property claims end-to-end, supporting homeowners when builders can’t meet obligations. Based in Parramatta with hybrid work, you will apply policy and legislation to reach fair outcomes.

You’ll develop specialist knowledge in home building compensation, collaborate with stakeholders, and contribute to a balanced, customer-focused claims experience.

Qualifikationen

• Experience managing claims, ideally across property, home, general insurance, workers compensation, life insurance, home warranty or similar.
• Confidence managing claims end to end and applying sound judgement to reach appropriate outcomes.
• Ability to communicate clearly and with care when supporting homeowners through complex or unfamiliar situations.
• Strong organisation skills and the ability to manage a consistent portfolio of claims and competing priorities.
• Ability to interpret policy, legislation and claim information and apply it to individual circumstances.
• Curiosity and willingness to learn specialist Home Building Compensation Fund products, policies and regulatory requirements.

Aufgaben

• Manage a portfolio of claims from lodgement through to resolution.
• Support homeowners through their claim, providing clear information about next steps, entitlements and responsibilities.
• Review claim information and make considered decisions in line with policy, legislation and delegated authority.
• Work with homeowners, representatives, legal providers and other stakeholders to progress claims and resolve issues.
• Balance competing priorities while meeting service standards and keeping customers informed.
• Share knowledge with your team and contribute ideas that improve the claims experience and ways of working.

Kenntnisse

Claims management

End-to-end claims

Customer service

Policy interpretation

Regulatory knowledge

Jobbeschreibung

icare’s Claims Officer role within the Home Building Compensation Fund offers an opportunity to manage property claims end-to-end, supporting homeowners when builders can’t meet obligations. Based in Parramatta with hybrid work, you will apply policy and legislation to reach fair outcomes.

You’ll develop specialist knowledge in home building compensation, collaborate with stakeholders, and contribute to a balanced, customer-focused claims experience.