Hybrid Claims Case Manager — Life & TPD (Australia)

Marsh McLennan; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Marsh is seeking a Case Manager to join our Plan Administration team in Australia. The role is based in Adelaide, Melbourne, Sydney or Brisbane and is hybrid, requiring at least three days in the office.

You will manage claims for deceased estates, total and permanent disability, and other complex cases, coordinating with customers, executors, beneficiaries, solicitors, advisers, insurers and the Trustee.

Qualifications

• Previous claims experience preferably in life, death or TPD.
• Experience liaising with legal, product and medical practitioners is preferred but not essential.
• Knowledge of superannuation legislation desirable.
• Ability to maintain confidentiality and manage each case with extreme sensitivity.
• Strong communication and interpersonal skills.
• RG 146 Compliant.

Responsibilities

• Liaise with customers (or their representatives) regularly and directly, tailoring communications to the customer’s needs.
• Take ownership of all customer requests and issues through to completion.
• Record and monitor case details / progress of claims using the Case Management workflow system.
• Collate and review all correspondence from claimants to build a complete case picture.
• Prepare recommendations for the Trustee ensuring compliance with policy requirements.

Skills

Strong communication

Interpersonal skills

Attention to detail

Organisation

Stakeholder management

Tools

Case Management System

Job description

Marsh is seeking a Case Manager to join our Plan Administration team in Australia. The role is based in Adelaide, Melbourne, Sydney or Brisbane and is hybrid, requiring at least three days in the office.

You will manage claims for deceased estates, total and permanent disability, and other complex cases, coordinating with customers, executors, beneficiaries, solicitors, advisers, insurers and the Trustee.