HRIS Support Consultant: Cloud & API Expert

ELMO Software; Sydney; On-site; AUD 120,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Birthday leave

In-house Learning and Development initiatives

Mental Health/EAP programs

Job summary

A leading HR technology provider in Sydney is seeking a Support Consultant to deliver Level 2 support for cloud-based HR software. The role focuses on troubleshooting, client communication, and collaborating with internal teams to enhance the client’s experience. The ideal candidate should have strong technical troubleshooting skills and a passion for customer service. This full-time position offers a vibrant work culture and opportunities for personal growth.

Qualifications

• Genuine interest in how software works and helping others use it confidently.
• Strong English communication skills for explaining technical concepts.
• Experience in SaaS or application support, ideally in a customer-facing role.

Responsibilities

• Provide Level 2 support for ELMO’s cloud-based HR software modules.
• Diagnose and troubleshoot complex technical problems.
• Work collaboratively with internal teams to resolve client issues.

Skills

Technical troubleshooting

Customer service

Communication skills

Problem-solving skills

Attention to detail

Collaborative mindset

Tools

APIs

Cloud environments

Job description

A leading HR technology provider in Sydney is seeking a Support Consultant to deliver Level 2 support for cloud-based HR software. The role focuses on troubleshooting, client communication, and collaborating with internal teams to enhance the client’s experience. The ideal candidate should have strong technical troubleshooting skills and a passion for customer service. This full-time position offers a vibrant work culture and opportunities for personal growth.