HR Shared Services Officer

Macquarie University; Ryde; Hybrid; AUD 89,000 - 101,000; Full time

Benefits offered by this job

17% Superannuation

Annual leave loading

Subsidised onsite parking options

Extensive training and professional发展

Job summary

Macquarie University invites applications for an HR Shared Services Officer based at the Wallumattagal Campus, North Ryde. The role supports the full employee lifecycle with patient, accurate HR processing and staff assistance through modern systems.

You will manage Tier 1 and 2 HR operations, assist with onboarding and appointments, and ensure data integrity across HR platforms while collaborating with the Positions and Appointments team.

Qualifications

• Knowledge of Modern Awards and Enterprise Agreements and applying relevant employment legislation.
• Experience using complex HR systems (Workday knowledge essential).
• High attention to detail and strong organizational skills with multiple priorities.
• Experience building relationships with internal and external stakeholders.
• Demonstrated analytical and problem-solving skills.
• Excellent interpersonal and communication skills (written and verbal).

Responsibilities

• Provide customer service and transactional support to employees, managers, candidates and affiliates, referring or escalating as appropriate.
• Assess, communicate and follow up on customer queries and ensure correct application of organizational requirements.
• Deliver efficient, consistent and accurate transactional processing for Tier 1 and Tier 2 HR operations (onboarding, appointments, pre-employment checks, HDR scholarships, affiliate appointments).
• Process employment-related transactions with approvals and policy compliance, maintaining data accuracy.
• Track and monitor employee transaction progress and follow up as required.
• Maintain data integrity within HR systems and resolve data quality errors with guidance from Manager.
• Maintain accurate filing and storage of employment documentation for compliance.
• Contribute to improvements and standardisation of processes and SOPs.

Skills

Workday knowledge

Awards interpretation

Attention to detail

Stakeholder management

Analytical skills

Communication skills

Tools

Workday

Job description

• 𝑆alary package: $88,670 - $100,815 per annum (HEW 5.1-5.4) plus 17% superannuation and annual leave loading
• Full-time fixed term role until October 2027.
• Macquarie University, Wallumattagal Campus, North Ryde

Are you an HR professional who takes pride in accuracy, efficiency and delivering outstanding service? We are looking for HR Shared Services Officers to join our Positions and Appointments team and play a vital part in supporting our staff.

In this role, you will work with modern HR systems to help ensure seamless administration across the full employee lifecycle. You will gain exposure to a wide range of HR processes and have the opportunity to build your career in an environment that genuinely values your contribution and development.

This is a great opportunity to bring your attention to detail and process expertise to a team that keeps the university running smoothly — every appointment, onboarding and transaction you handle helps our people get started and succeed.

About the Role

As an HR Shared Services Officer within the Positions and Appointments team, you will:

• Provide customer service and transactional support to employees, managers, candidates and affiliates, referring or escalating as appropriate.
• Assess, communicate and follow up on customer queries and ensure the correct application of organisational requirements.
• Deliver efficient, consistent and accurate transactional processing for Tier 1 and Tier 2 HR operational services, including (but not limited to) pre-employment checks, employee appointments, onboarding, HDR scholarship appointments, affiliate appointments and Honorary academic title appointments.
• Process employment-related transactions, ensuring relevant approvals, compliance with policy and procedures, and a high level of data accuracy.
• Track and monitor employee transaction progress, and follow up or redirect as required.
• Maintain a high level of data integrity and accuracy within systems, monitor data quality and consistency within and between HR systems, and resolve data quality errors with guidance from your Manager.
• Maintain accurate filing and storage of employment documentation, ensuring record keeping and archiving align with internal and external compliance requirements.
• Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Our People and Services teams keep the university moving, providing the systems, expertise and support that enable our staff to do their best work. Joining the Positions and Appointments team means becoming part of a group that values quality, service and continuous improvement.

About You

You are an organised and service-focused HR professional who enjoys getting the details right and working as part of a team. You bring solid experience with HR systems and processes, and you take pride in delivering accurate, reliable outcomes for the people you support.

Selection Criteria

• Knowledge and experience interpreting a diverse range of Modern Awards and Enterprise Agreements and applying relevant employment legislation.
• Strong technical skills, including demonstrated experience using complex HR systems (Workday knowledge essential)
• High attention to detail and strong organisational skills, with a demonstrated ability to manage multiple and competing priorities.
• Experience building and maintaining productive working relationships with a range of internal and external stakeholders.
• Demonstrated analytical and problem-solving skills.
• Excellent interpersonal and communication skills (written and verbal), with a commitment to exceptional service delivery.

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

Flexible, hybrid work arrangements

• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our [Diversity, Inclusion and Belonging Framework].

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage our personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our [Candidate Resource Hub}.