HR Services Manager

Thales; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

Hybrid work environment

Gym discounts

Employee discounts

Paid parental leave

Veterans leave

Novated lease

Training & development

Wellbeing partner

Job summary

Thales Australia is seeking an HR Services Manager to lead a team delivering HR systems, advice and administration with a customer-first approach.

You will drive end-to-end service delivery, provide expert guidance to managers and staff, and shape HR processes, infrastructure and compliance. The role collaborates with HR, CoE, Domain HR and Finance to deliver seamless service and improve the employee experience.

Qualifications

• Proven expertise in generalist HR functions and best practices.
• Experience leading or working within an HR Service Centre or Shared Services team.
• Track record of collaborating with offshore delivery teams to maintain HR operations.
• Pragmatic problem-solver with strong decision-making and results focus.
• Exceptional customer service orientation and stakeholder management.
• Influential communicator and negotiator driving organisational processes.
• Resilient and adaptable in fast-paced environments.
• Excellent written and verbal communication, with professional telephone manners.
• Experience in process improvement and delivering efficient HR solutions.
• Data-driven mindset using metrics and visual management to improve service delivery.

Responsibilities

• Lead end-to-end HR service delivery through the HR Services Team.
• Provide expert HR advice to managers, employees and HR on policies and complex matters.
• Establish and maintain HR infrastructure, standard processes and compliance frameworks.
• Manage and develop the HR team, ensure staffing, budget adherence and competency planning.
• Oversee HR Systems delivery including administration, reporting and analytics.
• Drive customer-centric improvements aligned with HR strategy and goals.
• Act as key contact for PSS service delivery to Australia with quality and SLAs.
• Collaborate across HR, CoE, Domain HR and Finance for seamless handoffs.
• Enhance employee experience via efficient HR transactional services.
• Boost user engagement and ensure training materials are effective.

Skills

Generalist HR

HR Service Centre

Offshore collaboration

Problem solving

Customer service

Communication

Resilience

Written/verbal comms

Process improvement

Data driven/metrics

Job description

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our Benefits

• Competitive remuneration + super + annual bonus + private medical insurance

• Annualised performance review process

• ThalesFlex – Hybrid work environment

• Fitness Passport discount – Access to a network of gyms across AUS from $15 P/W

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Veterans leave

• Novated Lease options

• Personal & professional training development opportunities

• Sonder – Wellbeing & Support Partner
  

Our Team

This role is part of our corporate team, a central hub for Thales Australia. It’s where our shared services – think finance, legal, HR, procurement – come together to make sure all teams across Australia have access to the business services they need. Cross-functional collaboration helps us build out Thales’ capabilities – and helps us open up new career opportunities for employees all across the business.

Your role

The HR Services Manager leads a team delivering operational excellence in HR Systems, Advice, and Administration (via PSS and local teams). This role ensures seamless execution of critical HR processes with a customer-first approach, while contributing to HR initiatives, business improvement projects, and the development of new services.

• Lead end-to-end HR service delivery, ensuring efficiency and quality through the HR Services Team

• Provide expert HR advice to managers, employees, and HR on policies, processes, and complex employee matters (e.g., probation, agreement interpretation)

• Establish and maintain HR infrastructure, including standard processes and compliance frameworks

• Manage and develop the HR team, ensuring optimal staffing, budget adherence, and competency planning

• Oversee HR Systems delivery, including administration, reporting, analytics, and system enhancements

• Drive customer-centric improvements, aligning service offerings with organisational goals and HR strategy

• Act as key contact for PSS service delivery to Australia, ensuring quality and service level compliance

• Collaborate across HR, CoE, Domain HR, and Finance to ensure seamless service handoffs and operational efficiency

• Enhance employee experience through efficient HR transactional services

• Boost user engagement and ensure support materials are effective and fit for purpose
  

Your experience

To be successful in this role, you will have demonstrated and/or acquired the following knowledge and experience:

• Proven expertise in generalist HR, with a broad understanding of HR functions and best practices

• Experience leading or working within an HR Service Centre or Shared Services team is highly desirable

• Track record of collaborating with offshore delivery teams, ensuring seamless HR operations

• Pragmatic problem-solver with strong decision-making abilities and a results-driven approach

• Exceptional customer service orientation, with the ability to build and sustain strong stakeholder relationships

• Influential communicator and negotiator, capable of driving organisational processes and fostering a positive workplace culture

• Resilient and adaptable, thriving in fast-paced environments with evolving business needs

• Excellent written and verbal communication skills, including a professional telephone manner and the ability to provide clear, accurate guidance

• Experience in process improvement, with a focus on designing and implementing efficient HR solutions

• Data-driven mindset, leveraging metrics, MOS, and visual management tools to enhance service delivery and operational excellence
  

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.
A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.