HR Operations Manager - APAC

Civica; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Days of Difference leave

Flexible work options

Hybrid work environment

Job summary

Civica is seeking an experienced HR Operations Manager – APAC to oversee HR Operations and Employee Relations across Australia, New Zealand and Singapore from the Melbourne office with a hybrid approach.

You will lead a small People Operations team, work with People Business Partners, and translate global initiatives into practical local outcomes, focusing on delivery and execution rather than strategy.

Qualifications

• Experience in HR operations across multiple countries or global organisations.
• Ability to lead a small People Operations team and collaborate with partners.
• Strong judgement, resilience and adaptability in fast-moving environments.

Responsibilities

• Oversee day-to-day HR Operations and Employee Relations across APAC.
• Lead and support a small People Operations team and partner with People Business Partners and leaders.
• Provide practical advice on employee relations, performance, investigations and other people matters.
• Ensure People practices remain consistent, effective and compliant regionally.
• Translate global People initiatives into practical local outcomes for APAC.
• Support organisational change and transformation in a rapidly evolving Civica environment.
• Identify and implement simpler, smarter ways of working across People processes and systems.

Skills

HR operations

People leadership

Employee relations

APAC experience

Job description

Great HR Operations isn’t about having every answer. It’s about having the experience and judgement to find the right one, and the resilience to keep moving when things change.

At Civica, we’re a private equity-backed global technology business, and we move at pace. We’re evolving how we work, simplifying where we can and continuing to build for the future.

We’re looking for an experienced HR Operations Manager – APAC to help us bring our People priorities to life across Australia, New Zealand and Singapore.

This is a fantastic opportunity for someone who knows HR, enjoys solving problems and gets satisfaction from making things happen.

You’ll lead a small People Operations team and work closely with our People Business Partners, leaders and global People colleagues. You’ll be close enough to the work to understand what’s really happening, while having the experience and judgement to step back, make good decisions and keep things moving.

This isn’t a role focused on setting People strategy. It’s about bringing it to life locally and delivering it well.

And because we move quickly, we’re looking for someone who enjoys that kind of environment. Someone with resilience, adaptability and a bit of grit, who can navigate changing priorities without losing sight of what matters.

Just as importantly, we want someone who will be a great addition to our team. Collaborative, pragmatic, low ego and willing to roll up their sleeves when needed.

This role is based from our Melbourne office, with a hybrid and flexible approach to working.

You’ll have the opportunity to:

• Lead the day-to-day delivery of HR Operations and Employee Relations across APAC.
• Lead and support a small People Operations team, creating an environment where people can do their best work.
• Provide practical, considered advice across employee relations, performance, investigations and other people matters.
• Help ensure our People practices remain consistent, effective and compliant across the region.
• Translate global People initiatives and frameworks into practical local outcomes.
• Support organisational change and transformation as Civica continues to evolve.
• Find simpler, smarter and more effective ways of working across our People processes, systems and services.
• Partner with People Business Partners, Payroll, Legal and leaders across the business to solve problems and deliver great outcomes.
• Use your experience and judgement to make decisions, remove roadblocks and keep things moving.

Requirements

Your HR experience matters, but how you work matters just as much.

Experience working across multiple countries, within a global organisation or in another fast-moving environment would be valuable, but you don’t need to tick every box to apply.

What matters most is the experience, judgement and attitude you bring.

Why Civica?

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, improve outcomes for citizens and public sector organisations, and help shape the future of work, then Civica is the right place for you.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

Inclusive environment - We provide an inclusive, safe and welcoming environment to all Civicans. There are opportunities to help you grow and be your best.

Giving culture - We encourage you to give back through benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.

Flexible work - We have the technology and tools to support you to work from home and come into our offices to connect and socialise with colleagues.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.