HR Generalist | Manager

PwC Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Floating holidays

Birthday leave

Additional leave purchase

Parental leave

Flexible work arrangements

Inclusion & Diversity

Job summary

PwC Australia is seeking an HR Generalist to bring operational HR expertise and stakeholder management to support diverse teams across the firm from Sydney, Gadigal. You’ll drive seamless people services, advise managers on employee relations, and partner with CoE to deliver programs aligned to business outcomes.

The role emphasises data-driven improvements, change management, and embedding AI capabilities to streamline processes, with a focus on an engaging and compliant employee experience.

Qualifications

• Degree in Business, HR or related field is required.
• Operational HR experience in complex, matrixed environments.
• Solid knowledge of HR principles, Fair Work Act, awards and legislation in Australia.
• Proficiency with HR systems, preferably ServiceNow and Workday.
• Strong stakeholder management, coaching and influencing skills.

Responsibilities

• Act as a delivery partner for People & Culture services across lines of service.
• Lead HR projects from scoping to benefits realisation.
• Support full employee lifecycle including workforce planning and onboarding.
• Provide advisory support to managers on employee relations matters.
• Collaborate with Centers of Excellence to design programs aligned to outcomes.
• Use ServiceNow and Workday to triage requests and manage SLAs.
• Analyse people data to identify trends and drive improvements.
• Support change management and communications for people initiatives.

Skills

Operational HR

Stakeholder management

Project delivery

Data literacy

Communication skills

Change management

HR systems

Education

Bachelor's degree in HR/Business

Tools

ServiceNow

Workday

Job description

Trusted advice is built one honest conversation at a time — and your ability to guide people through complex HR challenges will be at the heart of this role. As a HR Generalist at PwC, you’ll bring your operational HR expertise, stakeholder management, and project delivery skills to driving seamless people services and solutions, based in Sydney / Gadigal (Eora Nation). You’ll be supporting diverse teams and business units across the firm, fostering an engaging and compliant employee experience every step of the way.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health - giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do:

• Act as a delivery partner and representative of the People & Culture function for all lines of service and enabling functions teams, providing a consistent “front door” to people services.
• Lead and manage People & Culture projects from initiation to completion, including scoping, planning, stakeholder engagement, risk management, delivery, and benefits realisation.
• Support the full employee lifecycle across the firm, including workforce planning, talent mapping, remuneration alignment, promotions cycles, performance & development processes, onboarding and offboarding, and engagement initiatives.
• Provide advisory support and coaching to managers on employee relations matters (performance, conduct, grievances)
• Partner with Strategic People and Culture Business Partners and Centres of Excellence (e.g., Performance & Reward, WH&S, Workforce Strategy, L&D, Diversity and Inclusion, ER) to design and deliver programs aligned to business outcomes.
• Operate within our service delivery model and case management tools (ServiceNow, Workday) to triage requests, manage SLAs, and ensure timely, accurate resolution.
• Analyse people data and insights to identify trends, risks, and opportunities; recommend and implement continuous improvements to processes and employee experience.
• Support change management and communications for people initiatives, driving adoption and embedding new ways of working.
• Contribute to knowledge management (playbooks, FAQs, toolkits) to enable self-service and consistent delivery across the firm.
• Build trusted relationships with stakeholders at all levels; provide clear, pragmatic advice and maintain high standards of confidentiality and integrity.
• Embed AI into day-to-day delivery and continuous improvement using approved AI capabilities to streamline workflows, automate repeatable tasks, surface insights.

What we’re looking for:

Core Skills

• Degree in Business, Human Resources or a related discipline.
• Proven experience in operational HR and people service delivery within complex, matrixed environments.
• Strong knowledge of HR principles, the Fair Work Act, enterprise agreements, awards and employment legislation in Australia.
• Proficiency with HR systems and tools, ideally including ServiceNow (case/ticketing) and Workday (HCM).
• Strong stakeholder management, coaching, and influencing skills; ability to navigate ambiguity and manage competing priorities.
• Solid project management capability with attention to detail, risk awareness, and outcome orientation.
• Data literacy and analytical skills to turn insights into practical actions and measurable improvements.
• Excellent communication skills and a commitment to exceptional employee and manager experience.

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

What you’ll gain:

• The opportunity to work with leading organisations and cutting‑edge technology that challenge and expand your expertise.
• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.
• Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work‑life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world‑class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

This role is being offered as a 24‑month max term contract.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.