Housekeeping Quality & Guest Experience Lead

Mondrian Gold Coast; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Job summary

Mondrian Gold Coast, a bold design-led luxury hotel on the Gold Coast, seeks a passionate Housekeeping professional to lead guest rooms and public areas to the brand's high standards. You’ll partner with the Director of Rooms and Executive Housekeeper to run day-to-day operations in a fast-paced resort environment, delivering exceptional guest experiences while mentoring a responsive team.

The role requires at least 2 years in Housekeeping or guest services with some supervisory experience,

Qualifications

• Minimum 2 years’ experience in Housekeeping or guest services, with at least 1 year in a supervisory role preferred.
• Strong leadership, communication and interpersonal skills.
• Excellent organisation, problem-solving and attention-to-detail skills.
• Experience working in a hotel or resort environment.
• Knowledge of Opera Cloud, HUB OS and Microsoft Office is highly regarded.

Responsibilities

• Assist the Director of Rooms with daily inspections of guest rooms and public areas to ensure brand and service standards are consistently achieved.
• Work closely with the Executive Housekeeper and wider Rooms Division to maintain operational standards and efficiency.
• Monitor linen, uniforms and minibar operations, including inventory, cost control and ensuring standards are maintained.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Coordinate and respond to VIP requirements and special guest requests, ensuring rooms are prepared and released ahead of arrival wherever possible.
• Support effective cost management through responsible use of linen, energy, equipment and departmental resources.
• Coach, mentor and support team members to deliver outstanding service and consistently meet brand standards.
• Assist with onboarding and training new team members and contribute to a positive, inclusive team culture.
• Champion workplace health, safety, confidentiality and compliance standards.

Skills

Leadership

Attention to detail

Communication

Organization

Problem-solving

Cost awareness

Flexibility

English proficiency

Tools

Opera Cloud

HUB OS

Microsoft Office

Job description

Mondrian Gold Coast, a bold design-led luxury hotel on the Gold Coast, seeks a passionate Housekeeping professional to lead guest rooms and public areas to the brand's high standards. You’ll partner with the Director of Rooms and Executive Housekeeper to run day-to-day operations in a fast-paced resort environment, delivering exceptional guest experiences while mentoring a responsive team.

The role requires at least 2 years in Housekeeping or guest services with some supervisory experience,