Housekeeping Quality & Guest Experience Lead

Mondrian Gold Coast

Gold Coast City

On-site

AUD 55,000 - 70,000

Full time

14 days+
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Job summary

Mondrian Gold Coast, a bold design-led luxury hotel on the Gold Coast, seeks a passionate Housekeeping professional to lead guest rooms and public areas to the brand's high standards. You’ll partner with the Director of Rooms and Executive Housekeeper to run day-to-day operations in a fast-paced resort environment, delivering exceptional guest experiences while mentoring a responsive team.

The role requires at least 2 years in Housekeeping or guest services with some supervisory experience,

Qualifications

  • Minimum 2 years’ experience in Housekeeping or guest services, with at least 1 year in a supervisory role preferred.
  • Strong leadership, communication and interpersonal skills.
  • Excellent organisation, problem-solving and attention-to-detail skills.
  • Experience working in a hotel or resort environment.
  • Knowledge of Opera Cloud, HUB OS and Microsoft Office is highly regarded.

Responsibilities

  • Assist the Director of Rooms with daily inspections of guest rooms and public areas to ensure brand and service standards are consistently achieved.
  • Work closely with the Executive Housekeeper and wider Rooms Division to maintain operational standards and efficiency.
  • Monitor linen, uniforms and minibar operations, including inventory, cost control and ensuring standards are maintained.
  • Monitor guest feedback and identify opportunities to improve the guest experience.
  • Coordinate and respond to VIP requirements and special guest requests, ensuring rooms are prepared and released ahead of arrival wherever possible.
  • Support effective cost management through responsible use of linen, energy, equipment and departmental resources.
  • Coach, mentor and support team members to deliver outstanding service and consistently meet brand standards.
  • Assist with onboarding and training new team members and contribute to a positive, inclusive team culture.
  • Champion workplace health, safety, confidentiality and compliance standards.

Skills

Leadership
Attention to detail
Communication
Organization
Problem-solving
Cost awareness
Flexibility
English proficiency

Tools

Opera Cloud
HUB OS
Microsoft Office

Job description

Mondrian Gold Coast, a bold design-led luxury hotel on the Gold Coast, seeks a passionate Housekeeping professional to lead guest rooms and public areas to the brand's high standards. You’ll partner with the Director of Rooms and Executive Housekeeper to run day-to-day operations in a fast-paced resort environment, delivering exceptional guest experiences while mentoring a responsive team.

The role requires at least 2 years in Housekeeping or guest services with some supervisory experience,

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