Housekeeping Office Coordinator_Parttime

Luxxe; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Job summary

LUXXE Outsourced Hotel Services seeks an energetic Housekeeping Administrative Coordinator to support the department’s day-to-day operations in Brisbane. You will coordinate admin tasks, handle guest requests, and ensure safety and compliance across the housekeeping function.

You will work closely with front office, laundry and maintenance, maintaining records, stocking supplies, and safeguarding keys and devices while contributing to a positive team environment.

Qualifications

• Enthusiastic and hardworking individuals with a great attitude.
• Ability to work independently and as part of a team.
• Willingness to commit to at least 4 days a week on a rotating roster (7am – 1pm or 1 pm to 8 pm shifts available, hours depend on hotel occupancy).
• Reliable, organised, and great with time management.
• Full Australian working rights.

Responsibilities

• Co-ordinate the administrative function of the housekeeping department
• Attend to phone and handle requests as required
• Perform these objectives in a manner without risk to health and safety
• Coordinate administrative support to all areas of the Housekeeping department
• Work closely with all departments within the Rooms Division, including front office, laundry and maintenance, communicating regular updates and changes
• Oversee the daily operation of the Housekeeping office
• Maintain all employee records within the Housekeeping department
• Maintain the security of all room keys, Optii iPad/devices and locks
• Ensure all guest requests and communicated and actioned in a timely manner
• Ensure housekeeping guest amenities and supplies are well stocked, and that stock-takes are completed efficiently and accurately
• Actively participate in an environment of learning, enjoyment and involvement
• To have positive involvement and interaction with the overall Housekeeping team at an individual and entire team level.
• Comply with all company policies, systems and procedures.
• To be fully conversant in manual procedures to be used in the event of the hotel systems being offline
• Maintain current knowledge of the Client's products and services such as Hotel facilities, room set up, to assist with guest inquiries and an understanding of the service offerings available across the Hotel
• Ensure compliance with Workplace Health and Safety procedures within the hotel, understand how to complete an incident/accident report and who to contact in the event of an emergency and/or incident
• Motivate colleagues and create a team environment through living a positive approach to teamwork.
• Any other duties as assigned by the Executive Housekeeper of Assistant Housekeeping Manager/2IC.

Job description

LUXXE Outsourced Hotel Services is a proud Australian company, providing high-quality housekeeping and guest services across hotels in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra & Newcastle.

The Role

Objectives

• Co-ordinate the administrative function of the housekeeping department
• Attend to phone and handle requests as required
• Perform these objectives in a manner without risk to health and safety

Position Tasks

• Coordinate administrative support to all areas of the Housekeeping department
• Work closely with all departments within the Rooms Division, including front office, laundry and maintenance, communicating regular updates and changes
• Oversee the daily operation of the Housekeeping office
• Maintain all employee records within the Housekeeping department
• Maintain the security of all room keys, Optii iPad/devices and locks
• Ensure all guest requests and communicated and actioned in a timely manner
• Ensure housekeeping guest amenities and supplies are well stocked, and that stock-takes are completed efficiently and accurately
• Actively participate in an environment of learning, enjoyment and involvement
• To have positive involvement and interaction with the overall Housekeeping team at an individual and entire team level.
• Comply with all company policies, systems and procedures.
• To be fully conversant in manual procedures to be used in the event of the hotel systems being offline
• Maintain current knowledge of the Client's products and services such as Hotel facilities, room set up, to assist with guest inquiries and an understanding of the service offerings available across the Hotel
• Ensure compliance with Workplace Health and Safety procedures within the hotel, understand how to complete an incident/accident report and who to contact in the event of an emergency and/or incident
• Motivate colleagues and create a team environment through living a positive approach to teamwork.
• Any other duties as assigned by the Executive Housekeeper of Assistant Housekeeping Manager/2IC.

Who We Are Looking For

• Enthusiastic and hardworking individuals with a great attitude
• Ability to work independently and as part of a team
• Willingness to commit to at least 4 days a week on a rotating roster (7am – 1pm or 1 pm to 8 pm shifts available, hours depend on hotel occupancy)
• Reliable, organised, and great with time management
• Full Australian working rights