House Manager/Team Leader

at; Perth; On-site; AUD 90,000 - 110,000; Full time

Job summary

AMPM Support Services in Western Australia is seeking a House Manager/Team Leader to oversee a residential house, lead a team, and ensure delivery of person-centred support in line with NDIS standards.

You will coach Support Workers, maintain safety and documentation, and build strong partnerships with families, communities, and stakeholders while driving service quality and continuous improvement.

Qualifications

• Cert IV in Disability or Diploma in Community Services required.
• Minimum 3–5 years leadership/management experience in disability, community care, or similar service environment.
• Working With Children Check, National Police Clearance, NDIS Worker Screening (or ability to obtain).
• Current First Aid & CPR.
• Valid WA Driver’s Licence and access to a reliable insured vehicle.

Responsibilities

• Lead the day-to-day operations of the house, ensuring safe, efficient, and compliant service delivery.
• Promote safety by supporting medication management, infection control, risk management, and escalation processes.
• Maintain effective communication with participants, families, Department of Communities, and other stakeholders.
• Supervise, coach, and Support Workers to maintain high performance, compliance, and a positive team culture.
• Ensure accurate documentation, incident reporting, and compliance with WHS, and organisational policies and procedures.
• Ensure participant care is person-centred, aligns with individual support plans, and meets NDIS Practice Standards.
• Foster a safe, respectful, and inclusive home environment that promotes participant wellbeing, independence, and dignity.
• Drive continuous improvement by identifying opportunities to enhance service quality, operational efficiency, and team capability

Skills

Leadership

Supervision

Communication

Problem Solving

Compliance

NDIS Knowledge

Education

Cert IV in Disability

Diploma in Community Services

Tools

ShiftCare

SharePoint

MS Office

Job description

At AMPM Support Services, we believe every child matters.

With the right support, even young people facing the most complex challenges can achieve stability, develop life skills, and build a brighter future. We are committed to delivering high-quality, trauma-informed care that is tailored to the unique needs, strengths, and goals of every young person we support.

Working alongside families, carers, and industry professionals, we create safe, nurturing environments where children and young people can develop independence, build resilience, strengthen community connections, and reach their full potential.

Our dedicated team delivers person-centred support across residential care, disability, and community services. We value compassion, respect, integrity, and collaboration, and we are passionate about making a meaningful difference in the lives of young people and their families every day.

If you are committed to empowering young people and want to be part of a supportive organisation that values growth, teamwork, and positive outcomes, we'd love to hear from you.

About the Role:

The House Manager/Team Leader is responsible for the operational leadership and day-to-day management of a residential house. This pivotal role involves providing expert field supervision, coaching, and mentorship to support workers to ensure the delivery of exceptional, timely, and person-centred support. The core focus is maintaining the safety and well-being of participants, ensuring strict compliance with NDIS standards, documentation, and incident management to achieve optimal outcomes for all stakeholders.

Key Responsibilities:

Lead the day-to-day operations of the house, ensuring safe, efficient, and compliant service delivery.

Promote safety by supporting medication management, infection control, risk management, and escalation processes.

Maintain effective communication with participants, families, Department of Communities, and other stakeholders.

Supervise, coach, and Support Workers to maintain high performance, compliance, and a positive team culture.

Ensure accurate documentation, incident reporting, and compliance with WHS, and organisational policies and procedures.

Ensure participant care is person-centred, aligns with individual support plans, and meets NDIS Practice Standards.

Foster a safe, respectful, and inclusive home environment that promotes participant wellbeing, independence, and dignity.

Drive continuous improvement by identifying opportunities to enhance service quality, operational efficiency, and team capability

About You:

You are a proactive and compassionate leader with experience in the disability, community services. You are committed to delivering person-centred support, leading teams with integrity, and maintaining high standards of quality, safety, and compliance.

You have strong communication, organisational, and problem-solving skills, with the ability to supervise staff, build positive stakeholder relationships, and manage competing priorities. You are confident in making operational decisions, promoting a positive team culture, and driving continuous improvement to achieve the best outcomes for participants and the organisation.

Cert IV in Disability/Diploma in Community Services

Minimum of 3–5 years of demonstrated leadership and management experience in disability, community care, or similar service environment.

Working With Children Check

National Police Clearance

NDIS Worker Screening (or ability to obtain)

Current First Aid & CPR

Valid WA Driver’s Licence and access to a reliable insured vehicle

Highly Regarded

Experience in NDIS, disability, SIL or community-based services

Confidence using systems such as ShiftCare, SharePoint or MS Office

Experience supervising or leading support teams

Closing date: 21 August 2026

AMPM Support Services reserves the right to assess applications on an ongoing basis and contact candidates as required. If you are interested, please submit your application as early as possible. Only shortlisted applicants will be contacted.