Hotel Services Assistant

State Government of Victoria, Australia; Shire of Baw Baw; On-site; AUD 37,000 - 39,000; Full time

Job summary

West Gippsland Healthcare Group in Trafalgar is seeking casual Hotel Services Assistants to join Andrews House Aged Care. The roles cover routines in food service, housekeeping and laundry, with shifts from early morning to evening.

Successful applicants will hold a Safe Food Handlers Certificate HLTFSE001 or equivalent, strong communication skills, and the ability to follow detailed procedures. Prior customer service or aged care experience is valued.

Qualifications

• Strong verbal and written communications skills.
• Ability to read and comprehend detailed work procedures and dietary information.
• Previous customer service experience will be highly regarded.

Responsibilities

• Perform routine food, internal cleaning and laundry tasks.
• Support housekeeping and cleaning duties for residents.
• Assist with resident dining and care as required.
• Contribute to a flexible, collaborative team environment.

Skills

Verbal and written communication

Customer service experience

Reading work procedures

Education

Safe Food Handler Certificate HLTFSE001

Job description

Hotel Services Assistant

Casual

Food and Domestic Assistant Grade 1 or Grade 2 ($26.96 - $28.16 p/h, dependant on experience, excluding allowances)

Junior rates apply to employees aged under 19 years

An exciting opportunity has arisen to join the Hotel Services team at Andrews House Aged Care in Trafalgar. Reporting to the Hotel Services Supervisor, you will work within a motivated and dedicated team of food services assistants, housekeepers and cleaners.

The position covers a range of routine food, internal cleaning and laundry tasks at Andrews House. We are looking for multiple casual positions to cover annual leave, sick leave and vacant positions. Opportunities for permanent part time work for suitable applicants after commencement.

The shift times ranges from

• 6.30am – 3.00pm
• 7:00am - 1:00pm
• 7.30am – 16.00 pm
• 10.30am-19.00 pm
• 11.30am – 20.00pm
• 16:00pm - 20:30pm

Our preferred candidates will have:

Mandatory

• Safe Food Handlers Certificate - HLTFSE001 or equivalent.
• Strong verbal and written communications skills.
• Ability to read and comprehend detailed work procedures and dietary information.
• Previous customer service experience will be highly regarded.

Desirable

• Previous experience in either cleaning or food service within an aged care setting.
• Previous experience working within a large work group.

IMPORTANT:Some roles in the healthcare sector are required to be vaccinated annually for Influenza (unless a valid exemption applies). Evidence of vaccination (or exemption) will be required to be provided prior to commencement.

About our organisation

The West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 47,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. These positions are based at Andrews House Aged Care Facility in Trafalgar, located 45 minutes from Pakenham with a stress free commute along the freeway and a short 5 minute walk from the Trafalgar Train Station. Andrews House is supported by numerous volunteers and have access to a variety of allied health professionals. You won't find a friendlier, and welcoming team thanthe team at Andrews House! We care for our community because we are the community!

At West Gippsland Healthcare Group, we take pride in our commitment to fostering diversity and equality within our team. We warmly welcome applications from every corner of our community, including Aboriginal and Torres Strait Islander individuals, those from culturally diverse backgrounds, members of the LGBTI community, and those with first-hand experience of living with a disability. Your unique perspective and background are valuable to us, and we look forward to your application

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance/NDIS worker screening clearance and a current Employee Working with Children Check. All employees must hold current entitlement to work within Australia. A six month probationary period applies to all new appointments

Applications close:22 October 2026*

* Applications will be reviewed as they are received. This position will remain open for a minimum of fourteen (14) days for externally advertised positions from the date of advertisement and may close earlier than the listed closing date if a suitable candidate/s are identified.

As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.

Applications close Thursday 22 October 2026 at 11.59pm