Hostel Manager

365 Talnet; City of Brisbane; On-site; AUD 78,000 - 85,000; Full time

Job summary

City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. You will lead cleaning operations, maintenance coordination and guest services to uphold a premium living environment near QUT, RBWH and UQ Herston.

The role requires a Diploma of Leadership and Management and 3+ years in a management or facilities leadership role, with strong leadership, communication and administrative skills.

Qualifications

• Diploma of Leadership and Management or equivalent industry experience.
• Minimum 3+ years' experience in a management or leadership role within accommodation, hospitality or facilities based environments.
• Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards.
• Strong leadership, organisational and staff management capability.
• Excellent communication, interpersonal and stakeholder management skills.
• Ability to manage guest enquiries and complaints professionally.
• Strong administrative, record keeping and compliance skills.
• Effective problem solving and decision making ability.
• Self motivated, able to work independently and take initiative.
• Ability to manage multiple priorities and meet operational requirements.

Responsibilities

• Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex.
• Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements.
• Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities.
• Supervises, trains and manages staff, ensuring high performance and consistent service delivery.
• Plans budgets and authorises expenditure, ensuring efficient and cost effective operations.
• Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records.
• Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships.
• Handles guest enquiries and complaints, ensuring professional resolution and high service standards.
• Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades.
• Ensures the property remains clean, well maintained and guest ready at all times.
• Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols.

Skills

Leadership

Staff management

Guest service

Communication

Stakeholder management

Administrative skills

WHS compliance

Problem solving

Education

Diploma of Leadership and Management

Job description

Job Type: Permanent position | Full time position

Job Description

Job Title : Hostel Manager About the Client : City Groves is a boutique; upmarket student accommodation complex designed as a village style community. The property caters to middle and upper tier student and young professional residents seeking a safe, secure and luxurious living environment near QUT, RBWH and UQ Herston.

City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. This role is essential to maintaining the high standards expected of a premium student living environment and requires strong capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest service responsibilities. Duties and responsibilities will include:

• Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex
• Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements
• Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities
• Supervises, trains and manages staff, ensuring high performance and consistent service delivery
• Plans budgets and authorises expenditure, ensuring efficient and cost effective operations
• Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records
• Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships
• Handles guest enquiries and complaints, ensuring professional resolution and high service standards
• Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades
• Ensures the property remains clean, well maintained and guest ready at all times
• Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols

Skills and Experience: Diploma of Leadership and Management or equivalent industry experience

• Minimum 3+ years' experience in a management or leadership role within accommodation, hospitality or facilities based environments
• Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards
• Strong leadership, organisational and staff management capability
• Excellent communication, interpersonal and stakeholder management skills
• Ability to manage guest enquiries and complaints professionally
• Strong administrative, record keeping and compliance skills
• Effective problem solving and decision making ability
• Self motivated, able to work independently and take initiative
• Ability to manage multiple priorities and meet operational requirements

Salary : $78,000-$85,000 / year +superannuation