Hospitality, Retail and Service Managers nec

IGA LOCAL GROCER LITTLE MOUNTAIN; Sunshine Coast Regional; On-site; AUD 75,000 - 85,000; Full time

Job summary

A community supermarket in Queensland is seeking a Hospitality, Retail, and Service Manager to oversee daily operations, manage staff, and ensure customer satisfaction. The ideal candidate will have strong leadership skills and at least 1 year of experience in hospitality or retail management. Salary is between $75,000 and $85,000 per annum with benefits including professional development and flexible working hours.

Benefits

Professional Development

Work-Life Balance

Community Engagement

Supportive Work Environment

Career Advancement

Qualifications

• Minimum 1 year of experience in hospitality or retail management.
• Exceptional customer service and communication skills.
• Knowledge of health and safety regulations in retail or hospitality.

Responsibilities

• Deliver a positive shopping experience for customers.
• Manage inventory and stock control.
• Supervise and motivate staff to achieve high performance.

Skills

Leadership skills

Customer-focused attitude

Communication skills

Time management

Education

Relevant qualification

Job description

Hospitality, Retail and Service Managers nec (4640778)

Location: Queensland, Australia. Sector: Retail. Salary: $75,000.00 to $85,000.00 per annum

We are seeking a Hospitality, Retail, and Service Manager at IGA Local Grocer Little Mountain. The successful candidate will oversee the daily operations of the retail services within the store, including managing staff, ensuring customer satisfaction, and maintaining high standards of service. This role requires strong leadership skills, a customer-focused attitude, and the ability to manage multiple tasks in a fast-paced environment.

Benefits include:

• Professional Development: Access to ongoing training and professional growth.
• Work-Life Balance: Flexible working hours to help balance personal and professional life.
• Community Engagement: Opportunities to engage in local events and initiatives.
• Supportive Work Environment: A positive, team-oriented environment where contributions are recognized and valued.
• Career Advancement: Opportunities for career progression within the IGA network.

Key responsibilities include:

• Delivering a positive shopping experience for customers.
• Addressing customer inquiries and feedback professionally.
• Implementing initiatives to improve customer satisfaction and retention.
• Overseeing day-to-day operations across hospitality and retail sections.
• Managing inventory and stock control.
• Maintaining store cleanliness, safety, and visual presentation.
• Monitoring financial performance and ensuring adherence to health and safety regulations.
• Supervising and motivating staff to achieve high performance.
• Coordinating training and development programs for team members.

To be successful in this role, you will need:

• A relevant qualification and at least 1 year of experience in hospitality or retail management.
• Strong leadership and team management skills.
• Exceptional customer service and communication skills.
• Experience in managing retail or hospitality operations, including inventory and financial management.
• Knowledge of health and safety regulations in the retail and hospitality sectors.

About the Company

IGA Local Grocer Little Mountain is a family-owned community supermarket that supports local suppliers and promotes Australian-made products.

Salary: $75,000-$85,000 per annum

Job Published: 12-09-2025

Job Expiry: 12-10-2025