Hospitality Manager

Village Roadshow Ltd; Gold Coast City; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Wellbeing team & 24/7 support

Bay hire discounts

Food & beverage discounts

Retail discounts

Theme park passes

Employee benefits app

Team events & awards

Flexible scheduling

Professional development

Job summary

Village Roadshow Ltd, operating Topgolf Gold Coast, seeks a Hospitality Manager to lead the team in delivering exceptional service across the guest journey—from check-in to game experience. You will coach staff, manage shifts and uphold safety and quality to ensure guests have the best time.

Responsibilities include overseeing operations, hiring, scheduling, training, inventory, and facilities maintenance. Requires 2+ years in hospitality management, QLD Approved Manager, RMLV, First Aid, RSA,

Qualifications

• Minimum 2 years of restaurant, hotel or golf course management experience.
• Current QLD Liquor Approved Manager licence and RMLV certificate.
• Current Provide First Aid Certificate and RSA.
• Excellent communication, time management and organisational skills.
• Ability to lead a team and maintain high guest service standards.

Responsibilities

• Oversee guest journey from check-in to game experience for seamless service.
• Supervise and coach the team to deliver best-in-class hospitality daily.
• Hire, schedule, train and develop Associates and manage operations.
• Uphold SOPs, safety, and guest satisfaction, while maximising revenue.

Skills

Guest service leadership

Communication

Time management

Team leadership

Tools

Outlook

Word

Excel

Job description

Hospitality Manager

Full Time Salary

Topgolf Gold Coast

No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef inspired menu for year-round deliciousness and hundreds of Associates eager to help create the moments that matter. With dozens of venues internationally, entertaining more than 13 million guests annually, Topgolf is truly everyone’s game.

We are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.

We believe in the unlimited Power of Play!

Let the good times roll! The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.

Hospitality Managers have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc) but they make sure these never interfere with the Guest experience.

Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.

Perks & Benefits

• Compassionate Wellbeing Team and access to our Employee Assistance Program with 24/7 support
• FREE or 50% off bay hire
• 50% off food and non-alcoholic beverages
• 20% off apparel and retail items
• Discounted bay hire for group events
• Unlimited FREE entry to all Village Roadshow Theme Parks, including Warner Bros. Movie World, Wet'n'Wild, Paradise Country and Sea World, as well as discounts on food, beverage, retail and animal experiences
• Earn FREE theme park passes for family and friends
• Receive discounts at over 65 major retailers through our Village Employee Benefits App
• Reward and recognition incentives and prizes
• Exclusive and unique team member events and awards
• Flexible scheduling
• Opportunity for professional development and internal training – we strive to grow our talent!

Key Responsibilities

• Overseeing all aspects of the guest journey, ensuring it is seamless from check-in, presentation, food service and game experience
• Responsible for managing Guest expectations and ensuring optimum Guest service
• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Delegate tasks
• Ensure all Guest areas are staffed and functioning efficiently
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage and Caring
• Focus on business metrics to drive performance
• Maximise profit and revenue
• Perform other operational duties as assigned by the Director of Operations

Key Qualifications

• Minimum 2 years of restaurant, hotel or golf course management experience
• Current QLD Liquor Approved Manager licence and RMLV certificate
• Current Provide First Aid Certificate
• Responsible Service of Alcohol Certificate
• Excellent communication, time management and organisation skills
• Strong computer skills, particularly with Outlook, Word and Excel
• Ability to lead a team
• Energy and enthusiasm
• High level of physical fitness
• Availability to work a variety of shifts, including evenings, weekends and public holidays

Our promise to you: a playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide clear direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving.