Hospitality Assistant - Housekeeping Operations

Infinite Care; Tweed Heads; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Fitness Passport

Employee assistance program (EAP)

Discounts (retail, fuel, tech)

Health insurance discounts

Job summary

Infinite Aged Care is seeking a Hospitality Assistant to support housekeeping operations across resident rooms, dining spaces, and common areas. The role involves cleaning, laundry tasks, and assisting with daily activities to maintain a safe, welcoming environment for residents.

We value compassion, teamwork, and strong communication. Prior aged care experience is not required; alignment with our values and ability to follow safety procedures is essential.

Qualifications

• Experience in cleaning, hospitality, or customer service preferred but not essential.
• Ability to follow safety procedures and use cleaning chemicals safely.
• Strong communication and interpersonal skills.

Responsibilities

• Clean resident rooms, dining areas, and common spaces.
• Perform laundry tasks and assist with daily living support as needed.
• Maintain infection control practices and safe environment.
• Assist with shift handovers and follow daily checklists.

Skills

Cleaning

Hospitality

Customer service

Communication

Teamwork

Safety awareness

Job description

Hospitality Assistant - Housekeeping Operations

At Infinite Aged Care, our Hotel Services team plays a critical role in delivering high-quality hospitality and support services that enhance the daily lives of our residents. This includes opportunities across Housekeeping, Servery, Kitchen Assistant, and Café roles, all contributing to a safe, clean, and welcoming environment.

Housekeeping Assistants provide essential cleaning and laundry services, ensuring strong infection control practices and a safe, healthy living environment. Responsibilities include cleaning resident rooms, common areas, dining spaces, administration offices, entrances, outdoor areas, and providing laundry services to support residents’ daily needs.

These roles are hands-on and physical, whereby you will do a lot of bending, squatting, lifting and pushing items to carry out your daily tasks safely. It is important you can perform these tasks without risk of injury to yourself, your colleagues and our residents.

About You

You are compassionate, service-focused, and enjoy working in a team environment. You have a positive attitude, strong communication skills, and take pride in delivering excellent service - whether through cleaning, food preparation, or customer interaction.

At Infinite Age Care, we hire on attitude and aptitude, so you DO NOT need experience in the aged care sector, you do however need to be aligned with our philosophy and values, have strong communication skills, be computer literate and a commitment to resident wellbeing as well as the following,

• Demonstrated cleaning, hospitality, or customer service (preferred but not essential depending on the role).
• Ability to work off set checklists on a daily basis and follow agreed procedures for safety.
• Ability to work with chemicals, hazardous products and heated equipment in a very safe manner.
• Ability to work independently and as a member of a team.
• Excellent communication & interpersonal skills and high empathy as interacting with residents is a daily occurrence.
• Ability to turn up to shift on time, be ready to start your shifts and follow the day's activities in a positive manner.
• Adopt a safety-first approach to daily tasks and supporting colleagues at all times so everyone goes home safe and positive.

Shifts for Week 1-

• Cleaning- Monday - 6.30am -2.30pm

Shifts for Week 2-

• Laundry - Saturday + Sunday- 7.30am -3.30pm
• Cleaning- Saturday- 7am - 3.30pm

About Us

Infinite Aged Care is a fast-growing leader in residential aged care with 30+ years' experience, operating across QLD, NSW, SA, and VIC. We pride ourselves on creating environments that help residents remain independent and live their best lives every day, while offering employees opportunities for career growth and skill development.

We offer more than a job - we offer a career with purpose:

• Structured induction and on-the-job training with a dedicated support buddy.
• Access to non-for-profit (NFP) salary sacrificing employee benefits for permanent employees
• Opportunities to grow your skills across hospitality and kitchen operations.
• Extra earning potential through referral programs and weekly shift bidding.
• Health, wellbeing, and lifestyle perks: Fitness Passport, EAP, retail/fuel/tech discounts, discounted health insurance.
• Defence/Military Veterans are encouraged to apply.

Come join us and play your part in Making Aged Care Great!!

NOTE: To be successful in this position you will be required to complete pre-employment checks. You will also need to hold a current NDIS clearance and/or be happy to apply. Part of your application will be providing proof of age e.g. driver's license or age card (Passport will not be accepted). If you don't have this, you will need to apply via the state-based Department of Transport websites.