Hospital Security Officer: Protect & Support Patients 24/7

NSW Health; Newcastle; On-site; AUD 46,000 - 114,000; Full time

Benefits offered by this job

Job security and excellent conditions

4 weeks annual leave (pro-rata)

Paid parental leave

Salary packaging options

Fitness Passport

Employee Assistance Program

Job summary

NSW Health's Hunter New England Health District seeks a Security Officer to protect patients, staff and visitors at John Hunter Hospital in Newcastle. You will deliver visible security presence, respond to incidents, monitor alarms and CCTV, and support clinical teams in delivering safe care across the campus.

This role requires a NSW Security Licence 1A, Certificate II in Security Operations, and a Senior First Aid certificate.

Qualifications

• Experience in security with strong customer-service focus.
• Ability to work independently or as part of a team in a hospital setting.
• Experience handling aggressive or challenging situations with empathy and de-escalation.
• Strong written communication for reporting and electronic record management.
• Certificate II in Security Operations and NSW Security Licence 1A are required.
• Senior First Aid and Class C Driver Licence are preferred.
• Willingness to work a 24/7 rotating roster.

Responsibilities

• Deliver frontline security services across the hospital campus.
• Respond to Code Black and duress incidents with trauma-informed approaches.
• Provide security support in Emergency Department and areas requiring patient seclusion.
• Conduct patrols, access control, and monitor alarms/CCTV.
• Prepare accurate security reports and maintain records.
• Identify and report health, safety, and security risks.
• Support NSW Health policies and safety procedures.

Skills

Security industry experience

Customer service focus

De-escalation skills

Written communication

Report writing

Trauma-informed practice

Teamwork and independence

24/7 roster flexibility

Education

Certificate II in Security Operations

NSW Security Licence 1A

Senior First Aid Certificate

Driver Licence (Class C NSW)

Job description

NSW Health's Hunter New England Health District seeks a Security Officer to protect patients, staff and visitors at John Hunter Hospital in Newcastle. You will deliver visible security presence, respond to incidents, monitor alarms and CCTV, and support clinical teams in delivering safe care across the campus.

This role requires a NSW Security Licence 1A, Certificate II in Security Operations, and a Senior First Aid certificate.