Healthcare Security Officer — Protect & Support Patients

Work Initiatives; Maitland; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Induction & training

Team culture

Diverse healthcare env

Stable employment

Job summary

Mater Newcastle is seeking professional Security Officers to help create a safe, secure and welcoming environment for patients, visitors and staff. You will play a key role in safeguarding hospital facilities and supporting emergency responses while maintaining calm, compassionate conduct and strong communication.

The role involves patrolling, monitoring alarms and CCTV, controlling access, and documenting incidents.

Qualifications

• Current NSW Security Licence.
• First Aid Certificate HLTAID011 or equivalent.
• Current CPR Certificate.
• Full working rights in Australia.
• National Police Check (or ability to obtain).

Responsibilities

• Conduct proactive security patrols across hospital facilities and grounds.
• Respond to emergencies and hospital incidents including Code Black.
• Manage PMVA incidents using de-escalation techniques.
• Assist patients, visitors and staff with reassurance.
• Monitor CCTV, alarms and access control systems.
• Investigate and report security incidents and safety concerns.
• Control access to restricted areas.
• Support emergency management and evacuation procedures.
• Complete accurate incident reports and documentation.
• Collaborate with clinical staff and emergency response teams.

Skills

Strong communication

Calm under pressure

Decision making

Conflict resolution

Integrity & accountability

Observation & awareness

Customer service

Team collaboration in healthcare

Education

NSW Security Licence

First Aid HLTAID011

CPR Certificate

National Police Check

Job description

Mater Newcastle is seeking professional Security Officers to help create a safe, secure and welcoming environment for patients, visitors and staff. You will play a key role in safeguarding hospital facilities and supporting emergency responses while maintaining calm, compassionate conduct and strong communication.

The role involves patrolling, monitoring alarms and CCTV, controlling access, and documenting incidents.