Hospital Case Manager

Mediclinic International; Newcastle City Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading healthcare provider is seeking a Case Management Coordinator in Newcastle, Australia. This role requires managing patient stays to minimize financial risks, ensuring compliance with case management procedures, and maintaining communication with funders. Applicants should have a background as a Registered Nurse or Paramedic with at least 3 years of clinical experience. Experience in Theatre or ICU is preferred. Join a dynamic team and contribute to the healthcare sector.

Qualifications

• Minimum of 3 years in a clinical role required.
• Experience in Theatre and or ICU is desired.
• Experience in private healthcare environment preferred.

Responsibilities

• Coordinate the hospital case management process.
• Minimise financial risk by managing patient stays.
• Communicate with funders as contractually agreed.

Skills

Understanding of anatomy, physiology and medical terminology

Funder Contracts; Medical aid requirements/narrations

Scientific nursing principles and process

Use of electronic systems (i.e. B2B or Funder portals)

Patient Administration policies and procedures

Education

Registered Nurse / Professional Nurse or qualified Paramedic

Job description

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Mediclinic Newcastle| Newcastle | South Africa

Closing date: 13/10/2025
Number of positions: 1
Recruiter name: Suvikha Sivnath
Reference number: 64153
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To coordinate the hospital case management process and facilitate the communication process between all role players by providing accurate and timeous clinical information to minimise the financial risk for the organisation.

KEY RESPONSIBILITY AREAS

Minimise financial risk by effectively managing patient stay

Ensure compliance to case management procedures, contracts and legal aspects by utilising available resources and systems

Ensure correct and timeous finalisation of cases to facilitate reimbursements from funders of claims

Consistently and timeously communicate with Funders as contractually agreed through the relevant case management channels

Ensure clinical coding standards are adhered to as per Level 3 coding guideline

Lead and manage the people in the Case Management team (if applicable)

REQUIRED EDUCATION

DESIRED EDUCATION: Registered Nurse / Professional Nurse or qualified Paramedic

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: Minimum of 3 years in a clinical role

DESIRED EXPERIENCE: Experience in Theatre and or ICU; Medical aid background; Experience in private healthcare environment or experience as an ILS/ALS Paramedic

REQUIRED JOB SKILLS AND KNOWLEDGE

• Understanding of anatomy; physiology and medical terminology
• Funder Contracts; Medical aid requirements/narrations
• Scientific nursing principles and process
• Authorisation and motivation of Level of Care; Length of Stay; Clinical Coding, high-cost stock, Short Payments etc.
• Use of electronic systems (i.e. B2B or Funder portals) for the purposes of requesting authorisations, performing case management updates and for troubleshooting)
• Relevant aspects of applicable statutory acts (e.g. Consumer Protection Act; PMB; etc.)
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Visitation of external case managers; etc.)
• Daily workflow; managing deviances; clinical coding; and case management processes
• Application of clinical codes and finalisation thereof

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

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