Home Services Lead/Hospitality Services Manager | Catering, Cleaning & Laundry

BlueCare; Brisbane; On-site; AUD 45,000 - 63,000; Full time

Benefits offered by this job

Salary packaging

Rewards platform

Parental leave

Diversity leave

Career development

UnitingCare family

Job summary

BlueCare is seeking a Home Services Lead to manage hospitality, catering, cleaning and laundry across Nowlanvil Aged Care Facility. This hands-on leadership role focuses on delivering person-centred services, safety, and quality, while guiding a team to achieve excellent resident experiences.

You will oversee daily operations, rostering, and service performance, ensure compliance with food safety and infection control, and build strong relationships with residents, families, and staff.

Qualifications

• Experience leading kitchen, cleaning and laundry operations.
• Knowledge of food safety and infection control in regulated environments.
• Strong communication and interpersonal skills.

Responsibilities

• Lead day-to-day delivery of catering, cleaning and laundry services.
• Coach, support and develop your team to build an engaged culture.
• Ensure services are delivered safely, efficiently and to high standards.
• Oversee rostering, workflow and operational performance.
• Maintain compliance with food safety, infection control and quality standards.
• Build positive relationships with residents, families and internal stakeholders.

Skills

Leadership

Food safety knowledge

Team coaching

Stakeholder engagement

Education

Diploma or Cert IV in Leadership & Management

Food Safety Supervisor Certification

Certificate III Commercial Cookery

Job description

Home Services Lead/Hospitality Services Manager | Catering, Cleaning & Laundry

Home ServicesLead |BlueCare|Nowlanvil Aged Care Facility

Employment Term: Permanent Full-Time Monday to Friday (must have availability to work weekends when required)

Location:Nowlanvil Aged Care Facility

Remuneration:$39.21per hour+ Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with BlueCare

We’re looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About the role:

As our Home Services Lead, you will play a pivotal role in delivering high-quality, person-centred services across home environments—ensuring every interaction reflects care, safety, and excellence. This is a hands‑on leadership role where you’ll guide your team, oversee daily operations, and drive service performance, creating a positive experience for residents, families, and stakeholders alike.

In this role, you will:

Lead the day-to-day delivery of food services, cleaning, and laundry services

Coach, support, and develop your team, building a strong, accountable, and engaged culture

Ensure services are delivered safely, efficiently, and to a consistently high standard

Oversee workflow, rostering, and operational performance

Maintain compliance with food safety, infection control, and quality standards

Build positive relationships with residents, families, and internal stakeholders

Identify opportunities to improve service delivery and enhance the customer experience

Contribute to a culture of continuous improvement, quality, and care

Role requirements:

As an experienced service operations leader, ideally within aged care, healthcare, or a similar environment, you’ll be self‑motivated, proactive, and bring strong leadership capability. You’ll empower your team to deliver safe, high‑quality, person‑centred services, while reinforcing the importance of food safety, compliance, and continuous improvement. You’ll demonstrate:

Strong knowledge of food safety, infection control, and service standards, supported by experience in a regulated environment

Experience leading teams across kitchen operations, cleaning and/or laundry services

Proven leadership capability, including coaching, rostering, and building a positive team culture

A proactive approach to problem‑solving, organisation, and continuous improvement

Effective communication and interpersonal skills, with the ability to engage with residents, families, and stakeholders

A relevant trade or operational qualification (e.g. Certificate III Commercial Cookery or similar), or equivalent supervisory experience

Diploma or Certificate IV in Leadership & Management or willingness to obtain

Food Safety Supervisor Certification or willingness to obtain

Confidence to satisfy the relevant probity checks required by legislation or policies

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.

Employee Benefits:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands ofBlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital,you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email **************@ucareqld.com.au

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.