Home Services Lead

UnitingCare Health; Toowoomba Regional; On-site; AUD 45,000 - 63,000; Full time

Benefits offered by this job

Salary packaging

Not-for-profit benefits

Penalties & Allowances

Super

Job summary

BlueCare in Toowoomba is seeking a Home Services Lead to direct food services, cleaning and laundry in a demanding aged care setting. You will guide a team, ensure safety, and drive performance across daily operations in residents' homes.

You will lead workflow, rostering and compliance, while building strong relationships with residents, families and internal stakeholders. This role requires leadership excellence and commitment to continuous improvement.

Qualifications

• Experience leading kitchen, cleaning or laundry services.
• Proven leadership and rostering ability.
• Strong knowledge of food safety and infection control.
• Ability to work in a regulated aged care setting.

Responsibilities

• Lead day-to-day delivery of food services, cleaning, and laundry.
• Coach, support, and develop your team to build an engaged culture.
• Ensure services are delivered safely, efficiently and to a high standard.
• Oversee workflow, rostering, and operational performance.
• Maintain compliance with food safety, infection control and quality standards.
• Build positive relationships with residents, families and stakeholders.
• Identify opportunities to improve service delivery and customer experience.
• Contribute to continuous improvement, quality and care.

Skills

Leadership

Food safety

Infection control

Roster management

Team coaching

Education

Certificate IV or Diploma in Leadership & Management

Trade qualification in Hospitality/Commercial Cookery

Food Safety Supervisor Certification

Job description

Home ServicesLead |BlueCare|Toowoomba Aged Care Facility

• Employment Term: Permanent Full Time Monday to Friday (must have availability to work weekends when required)
• Location:Toowoomba Aged Care Facility
• Remuneration:$39.21per hour+ Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference withBlueCare

We’relooking for someone who wants to build meaningful relationships and make a difference in the lives of others -through small moments that leave big impacts.

About the role:

As ourHome Services Lead, you will play a pivotal role in delivering high-quality, person-centred services across home environments—ensuring every interaction reflects care, safety, and excellence. This is a hands-on leadership role whereyou’llguide your team, oversee daily operations, and drive service performance, creating a positive experience for residents, families, and stakeholders alike.

In this role, you will:

• Lead the day-to-day delivery offood services, cleaning, and laundry services
• Coach, support, and develop your team, building a strong, accountable, and engaged culture
• Ensure services are deliveredsafely, efficiently, and to a consistently high standard
• Overseeworkflow, rostering, and operational performance
• Maintain compliance withfood safety, infection control, and quality standards
• Build positive relationships withresidents, families, and internal stakeholders
• Identifyopportunities to improve service delivery and enhance the customer experience
• Contribute to a culture ofcontinuous improvement, quality, and care

Role requirements:

As an experiencedservice operations leader,ideally within aged care, healthcare, or a similar environment,you’llbe self-motivated, proactive, and bring strong leadership capability.You’llempower your team to deliver safe, high-quality, person-centred services, while reinforcing the importance of food safety, compliance, and continuous improvement.You’lldemonstrate:

• Strong knowledge offood safety, infection control, and service standards, supported by experience in a regulated environment
• Experience leading teams acrosskitchen operations,cleaningand/or laundry services
• Provenleadership capability, including coaching, rostering, and building a positive team culture
• A proactive approach toproblem-solving, organisation, and continuous improvement
• Effective communication and interpersonal skills, with the ability to engage with residents, families, and stakeholders
• Certificate IV or Diploma inLeadership & Management(or willingness to complete)
• Arelevant trade or operational qualification(e.g. Certificate IV in Hospitality, Commercial Cookery or similar), or equivalent supervisory experience(essential)
• Food Safety Supervisor Certification
• Ability to satisfy allrequired probity checksin line with legislation and BlueCare policies

Employee Benefits:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands ofBlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital,you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email **************@ucareqld.com.au

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.