Home Lending Specialist | 356 Collins Street | VIC

Bendigo & Adelaide Bank; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A major financial institution in Melbourne is seeking a Home Lending Specialist to deliver exceptional customer experiences. This role involves guiding customers through the lending journey, nurturing relationships, and achieving positive outcomes. The ideal candidate brings extensive experience in customer service and consumer lending. A 12-month, full-time contract offers opportunities for professional growth and benefits including health support and training access.

Benefits

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP)

Qualifications

• Extensive experience in customer service or sales.
• High level of understanding of lending products, policies and regulations.
• The ability to build relationships and assess customer needs.

Responsibilities

• Deliver an exceptional experience by guiding customers through the lending process.
• Build a pipeline of lending leads and nurture relationships.
• Leverage credit analysis expertise to ensure positive lending outcomes.

Skills

Customer service experience

Relationship building

Credit analysis skills

Understanding of lending products

Consumer lending experience

Job description

Overview

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Home Lending Specialist is to deliver an exceptional experience by working with customers to meet their end-to-end banking needs.

Whether you’re guiding first home buyers create a plan to purchase, or supporting a seasoned investor, you’ll play an integral part of helping our customers through the lending journey and driving growth.

In this dynamic and high-impact role, you’ll make your mark by:

• Building a pipeline of lending leads. Keeping track of and nurturing these relationships throughout their buying journey using our CRM
• Guiding customers through the lending process, giving them peace of mind that we’re here to help them achieve their goals
• Leveraging your credit analysis expertise and understanding of customer needs ensuring positive lending outcomes for all and to future ready your customers for financial success
• Building strong, relationship-centric connections with the community, the branch, and Branch Manager to deliver effective lending outcomes for customers
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a 12-month, full-time Fixed Term contract position located in 356Collins Street.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Extensive experience in customer service or sales
• High level of understanding of lending products, policies and regulations
• An ability to build relationships and rapport with customers and colleagues quickly, assess their needs and a develop a holistic view of their situation
• Highly developed credit analysis skills
• An understanding of small business offerings
• Consumer lending experience – this is essential

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
• Take your learning to the next level through our corporate university ‘BEN U’

We’re making better, bigger. And we’ll get there with you.

Think you’re our newest Home Lending Specialist? Now’s the time to set your sights even higher – on the future you and the future career you deserve.Apply now!

Please note – once you have submitted your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.