Home Finance Manager

Westpac; City Of Greater Geraldton; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading banking institution is seeking a Home Finance Manager to assist customers in achieving their dream of home ownership. This role involves building strong relationships with clients and providing exceptional service in a community-focused environment. Ideal candidates will have prior lending experience and excellent people skills. Joining this institution means being part of a commitment to customer satisfaction and community support.

Benefits

Special offers on banking products

Flexible work arrangements

Tailored learning and development opportunities

Volunteer initiatives

Qualifications

• Proven experience working in a customer-facing organisation, particularly in lending.
• Solid people skills to make customers feel confident and well-supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network effectively within the community.

Responsibilities

• Assist customers with the process of home loan applications.
• Build and maintain relationships with customers.
• Understand customer financial needs and goals.

Skills

Customer-facing experience

Strong relationship building

Business development skills

Exceptional service

Job description

Create your best future and join Westpac as a Home Finance Manager. Drive new business opportunities, rebuild and grow existing relationships.

What’s the role? As a Home Finance Manager, you will assist Westpac customers with their dream of owning their own home. You’ll be one of the friendly faces of our branch in Inala, for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!).

Using your solid understanding of mortgage products and services and the local market, you’ll build great relationships with our customers. Service will become second nature to you, as you meet with customers to find out what their financial needs are today – and what goals they have for tomorrow. And then match them up with the financial products that will bring them closer to making those goals a reality.

What do I need? Experience with lending is essential for your success. Representing the Westpac brand - you’ll need to be a people person through and through, someone who thrives on building great relationships from the very first conversation – and maintaining that quality.

• Proven experience working in a customer-facing organisation, particularly in lending.
• Solid people skills to make customers feel confident and well-supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network effectively within the community.

Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country.

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.