Home Care Package Support Specialist (Phone‑Based)

BaptistCare NSW/ACT - Aged Care; Geelong; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Counselling services

Job summary

BaptistCare NSW/ACT - Aged Care in Geelong VIC is seeking a Customer Service Support (CSS) to handle phone-based customer service for Home Care Package clients. You will manage service schedules, budgets, and invoices, and support care plans with daily administrative tasks.

The role requires at least 2 years in a similar role, with aged care experience preferred. Salary packaging and novated leasing are available; counselling and support services are also offered.

Qualifications

• Minimum 2 years’ experience in a similar phone-based role with high volume of calls.
• Experience in Aged Care sector will be highly regarded.
• Qualification in Office Admin /Support or qualified by relevant experience.

Responsibilities

• Provide internal and external customer service via telephone to Home Care Package customers & private fee-for-service customers.
• Liaise with Baptistcare customers daily to provide admin support for customer care plans.
• Daily administration: updating customer notes + budgets, updating schedules, processing invoices.
• Month-end reports.

Skills

Phone-based service

Problem solving

Education

Office Admin / Support qualification

Job description

BaptistCare NSW/ACT - Aged Care in Geelong VIC is seeking a Customer Service Support (CSS) to handle phone-based customer service for Home Care Package clients. You will manage service schedules, budgets, and invoices, and support care plans with daily administrative tasks.

The role requires at least 2 years in a similar role, with aged care experience preferred. Salary packaging and novated leasing are available; counselling and support services are also offered.