Hire Controller / Customer Service Officer

Flexihire; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Job summary

A local hire company in Gold Coast City is seeking a motivated individual to join their team. Responsibilities include providing exceptional customer service, generating quotes, and coordinating equipment deliveries. Candidates should have customer service experience and IT skills. The role offers excellent career progression opportunities and a stable work environment.

Benefits

Career development opportunities

Flexible working arrangements

Attractive staff equipment borrowing opportunities

Qualifications

• Previous experience in hire industry highly regarded.
• Proven ability to work in changing priorities.
• Strong time management and planning skills.

Responsibilities

• Provide exceptional customer service.
• Generate quotes and make bookings.
• Co-ordinate deliveries and pick ups.
• Support upselling and assist in a team.

Skills

Customer service

Time management

Adaptability

IT applications

Physically fit

Ability to work autonomously

Tools

Microsoft suite

Job description

Are you well organised? Can think fast and make decisions on the go? Then think about a career in the hire industry.

Flexihire is currently seeking to appoint a dynamic and motivated person to join the team in our established Biggera Waters branch. You will be part of a growing team with local support branches and a total of 17 other branches throughout the state.

About the Role

Provide exceptional customer service to all internal and external customers.

Generate quotes, provide pricing and availability to clients and make booking of hire equipment.

Support a culture of upselling at every opportunity.

Co-ordinate deliveries and pick ups.

Learn about machinery from small hand tools to large compaction rollers & more.

Co-ordinating, assisting and liaising with mechanics in the workshop.

Introduction into a growing career opportunity.

Assisting customers with loading and unloading equipment as well as the occasional delivery to customer sites as well as yard work as required

Typical hours are 7am - 5pm Monday to Friday

Benefits for Working at Flexihire

Stable business with over 45 years of sustainable trading means excellent career security

Great team culture

Flexible working arrangements available. Unfortunately work from home is not an option available for this role at this time.

Internal and external career development & leadership training opportunities

Extensive opportunity for career progression into all aspects of the business

Attractive staff equipment borrowing opportunities

The Key Skills Required for this Role Include

Previous Hire Controlling or Hire industry experience very highly regarded.

A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes.

Sound experience with IT applications including Microsoft suite.

Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities.

Ability to run reports, audit documentation and adhere to procedures

Physically fit

The successful candidate for this challenging role can expect an excellent remuneration package. In addition, you will be joining an Australian owned organisation that can offer a solid career path as well as stability and progression.