Hire Controller (NSW)

Laing O'Rourke; Blacktown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Learning & development

Mental health program

Parental leave

Purchased leave

Parental leave coaching

Job summary

Laing O’Rourke is seeking an experienced Hire Controller for the Select Plant Australia team based in Seven Hills, NSW. The role manages the end-to-end process for all hire contracts, ensuring a seamless customer experience and timely conversions of opportunities.

We seek candidates with 3+ years in related roles, strong knowledge of plant hire, and excellent data entry skills to maintain accurate invoicing and robust customer relationships.

Qualifications

• 3+ years experience preferred in a related role (plant hire, dispatch, commercial, construction, logistics).
• Good working knowledge of construction and plant hire industries.
• Excellent alpha/numerical data entry skills.

Responsibilities

• Address all customer queries in a timely and effective manner and cultivate lasting relationships.
• Fulfil customer requests for hire of plant, equipment, vehicles, site accommodation and tools.
• Drive customer focus to maximise use of Select own plant and equipment.
• Leverage existing customer relationships to identify growth opportunities.
• Reconcile project charges prior to charge run to ensure invoicing is current and accurate.
• Review queried invoices with suppliers for payment or dispute escalation.

Skills

Customer service

Data entry

Relationship building

Job description

Select Plant Australia, a vertically integrated business owned by Laing O’Rourke, plays a critical role in keeping Australia’s major construction projects moving. As a specialist plant hire partner, Select supports Laing O’Rourke and the wider market on complex projects, delivering smart, safe, and sustainable solutions on time. We bring together an experienced, diverse team who care deeply about how work gets done. Our focus is simple: to provide high-quality plant and services that help our customers perform at their best, on site and beyond.

Our capability spans seven core service areas: Cranes and Lifting Solutions, General Plant, Heavy Plant, Site Solutions, Specialist Rail, Sustainability and Innovation, and Vehicles. This breadth allows us to respond with confidence, adapt to change and solve problems before they slow a project down.

As Laing O’Rourke shapes the future of construction, Select Plant Australia continues to grow, supporting an expanding range of complex projects through practical thinking, technical expertise, and a strong sense of responsibility. We act with integrity, own the problem and commit fully to the outcome. Our success is hardwired to our customers’ success, and we measure ourselves by how well we deliver, every project, every time.

About the role

We are currently seeking an experienced Hire Controller to join our high preforming Select Plant Australia team based out of Seven Hills, NSW.

The purpose of this role is to understand customer requirements and convert opportunities in a timely manner to ensure a seamless experience by managing the end-to-end process for all hire contracts.

This permanent role offers great career prospects with one of the largest specialist plant hire businesses in Australia.

Key responsibilities

• Address all customer queries in a timely and effective manner and cultivate lasting relationships
• Fulfil customer requests for the hire of construction plant, equipment, vehicles, site accommodation and tools
• Drive customer focus throughout the business, ensuring that the use of Select own plant and equipment is maximized
• Leverage existing customers relationships to identify areas of potential growth or opportunity
• Reconcile project charges prior to charge run to ensure all customer invoicing is current and accurate
• Review queried invoices with suppliers for payment or dispute escalation
• Generate credits to customers for invoicing errors where required and in line with DOA
• Create variations to supplier orders as required to account for additional items, damages and other sundry charges

About you

• 3+ years experience preferred in a related role (e.g. plant hire, dispatch, commercial, construction, logistics, asset management)
• A good working knowledge of the construction and plant hire industries
• Excellent alpha/numerical data entry skills

We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development.

We offer industry-leading benefits such as:

• specialised learning and development programs
• a mental health and wellbeing program
• industry leading paid parental leave policy
• an additional purchased leave option
• coaching programs for staff on parental leave

Diversity & Inclusion

Laing O’Rourke is recognised as a WGEA Employer of Choice for Gender Equality in 2020, 2022, 2024 and 2026. We know that the right culture and purposeful innovation are key to delivering impact. Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. Download our Stretch Reconciliation Action Plan at https://www.laingorourke.com/company/diversity-and-inclusion

Applications from recruitment agencies will not be considered.