Hilti Store Representative - Melbourne

Hatch; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary base + super + bonus

5 weeks leave

Leave loading 17.5%

Converge EAP — 6 free sessions/year

Diverse and inclusive culture

Fun & engaging team

Opportunities to work abroad

Job summary

Hilti Group in Melbourne, VIC, is seeking a Store Representative to manage daily store operations and deliver exceptional customer service. You will drive sales, demonstrate products, and build lasting customer relationships while supporting ongoing inventory and data-entry tasks.

The role emphasizes relationship-building, a self-starter attitude, and a customer-focused approach within a multinational retailer environment. Training and progression opportunities are available.

Qualifications

• Exceptional customer service skills.
• Self-starter mindset with motivation to drive and achieve results.
• Team player attitude.
• High learning agility and drive for self- development.
• Keen eye for detail and problem solving.
• Ability to effectively develop customer relationships.
• Competent PC skills.
• Forklift licence preferred or willingness to obtain.

Responsibilities

• Manage the day-to-day operations of the store.
• Initiate customer contact, build and maintain lasting relationships with our customers.
• Overall customer touchpoints, including sales, repairs and inputted sales.
• Achieve retail sales targets and profitable growth.
• Maintain of customer database.
• Maintain operational excellence - Inventory controls and processes, data entry quality, store utilities upkeep.

Skills

Customer service

Self-starter

Team player

Learning agility

Problem solving

Relationship building

PC skills

Forklift licence

Job description

A Hilti Store Representative - Melbourne role with Hilti Group based in Melbourne, VIC, AU

Hilti Group

Role Seniority: junior, mid level

More about the Hilti Store Representative - Melbourne role at Hilti Group

Join Hilti as a Sales Represenative. Driving growth and deliver innovative solutions for construction leaders.

As a Hilti Store Representative you will work with the wider retail sales team in managing the day-to-day operations of the store as well as provide a superior level of service to our customers through product demonstrations and service consultations. This is not an ordinary retail sales job, we focus on building and maintaining lasting relationships with our customers in understanding their business needs and how our solutions can add value. This is why we stand out as a market leader!

You will also be responsible for carrying out some general duties (like receiving freight & packing) to ensure that we are delivering on our world class customer service experience in a timely and organised manner. This role is also a great landing point to develop your sales and account management skills, with opportunities for progression within a multinational organisation.

If you enjoy interacting with customers and providing exceptional customer service, then this is the role for you!

What You'll do

• Manage the day-to-day operations of the store
• Initiate customer contact, build and maintain lasting relationships with our customers
• Overall customer touchpoints, including sales, repairs and inputted sales
• Achieve retail sales targets and profitable growth
• Maintain of customer database
• Maintain Operational Excellence - Inventory controls and processes, data entry quality, store utilities upkeep

What You’ll Bring

• Exceptional customer service skills and focus
• A self-starter mindset with motivation to drive and achieve results
• A team player attitude
• High learning agility and drive for self- development
• A keen eye for detail and passion for problem solving
• The ability to effectively and proactively develop customer relationships
• Competent PC skills
• A plus to have a valid forklift licence or willingness to obtain one upon employment

What’s In It for You

• A competitive salary base + super + bonus
• An extra week of leave - i.e. 5 weeks leave
• Leave loading of 17.5% - i.e. you are paid 17.5% of your salary for the days you take annual leave
• Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
• A diverse and inclusive culture
• Fun & engaging team
• Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

We fill 90% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hilti Group team will be there to support your growth.

Key Responsibilities

• Managing store operations
• Building customer relationships
• Achieving sales targets

Key Strengths

• Exceptional customer service skills
• Self-starter mindsetTeam player attitude
• High learning agility
• Problem-solving skills
• PC skills

A Final Note: This is a role with Hilti Group not with Hatch.