Healthcare Concierge & Digital Experience Specialist

Bupa; Brisbane; In loco; AUD 30.000 - 41.000; Part-time

Vantaggi offerti da questo lavoro

Health insurance

Tech discounts

Fitness perks

Lifestyle perks

Descrizione del lavoro

Bupa Optical Brisbane Adelaide St is seeking a part-time Concierge to welcome customers, guide them across Optical and Health Insurance services, and connect them with the right solutions. You’ll empower digital tools and self-service options while delivering a seamless store experience.

The role emphasizes first impressions, soft-skill triage, and proactive support, with opportunities to help customers navigate digital services and improve journeys across business units.

Mansioni

• Deliver an exceptional first impression for all customers entering the store.
• Welcome, triage and direct customers based on their needs.
• Manage customer expectations regarding appointments and wait times.
• Proactively identify customers requiring additional support.
• Guide customers between Optical and Health Insurance services.
• Facilitate warm handovers between team members.
• Assist customers in using digital tools, mobile applications, online booking systems, and self-service platforms.
• Educate customers on available digital services and benefits.
• Support customers to navigate and complete digital transactions confidently and independently.

Descrizione del lavoro

Bupa Optical Brisbane Adelaide St is seeking a part-time Concierge to welcome customers, guide them across Optical and Health Insurance services, and connect them with the right solutions. You’ll empower digital tools and self-service options while delivering a seamless store experience.

The role emphasizes first impressions, soft-skill triage, and proactive support, with opportunities to help customers navigate digital services and improve journeys across business units.