Health & Wellbeing Clinician

Medibank Private Limited; Victoria; Remote; AUD 70,000 - 90,000; Full time

Job summary

A leading health services provider in Victoria is looking for a Registered Nurse to deliver health screening assessments via telehealth. This fully remote role requires a passion for customer service and the ability to engage with members effectively. Candidates must have a valid AHPRA registration and at least two years of clinical experience in Australia. Join a team focused on improving healthcare access and providing exceptional service.

Benefits

35% subsidised health insurance

14-weeks paid parental leave

Employee discounts across various partners

Qualifications

• Minimum 2 years post qualification acute clinical experience in Australia.
• Comfortable working to KPIs and targets.
• Self-motivated and proactive.

Responsibilities

• Deliver health screening assessments via telehealth.
• Engage Medibank members in discussions regarding health and wellbeing.

Skills

Customer service skills

Interpersonal skills

Strong computer skills

Ability to listen to patient health needs

Education

Registered Nurse Div 1 with current AHPRA

Tools

SharePoint

Genesys

Job description

Overview

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At Medibank we’ve recently unified our health services under one brand – Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The Opportunity

Our Health & Wellbeing support services team handle inbound and outbound calls with Medibank members to engage them in a discussion around their health and wellbeing.

In this role you will deliver health screening assessments via telehealth to assist and empower members to identify clear actions for their health and wellbeing and where relevant, educate members about other Amplar Health/Medibank offerings relevant to their needs.

We have permanent full time and part time (0.8- 1.0FTE)positions available.

Our Health and Wellbeing service operates Monday to Friday 9am to 8pm, however we are currently seeking clinicians available to work shifts between 12pm and 8pm to meet business requirements.

Shifts can range between 4 to 8 hours, depending on your preference. It is essential that you are available to work on Fridays. We will work with you to build a fixed roster on a 2-week rotation during the recruitment process.

Training will be conducted virtually in the first 2 days of employment. IT equipment such as laptop, headset and monitors will be provided by the company for this role.

This is an entirely work from home role– so as such you will need fast, reliable internet, a landline phone connection, and an appropriate workspace to ensure privacy whilst working.

To learn more about our services visit our Medibank website Health Checks.

About You

The ideal candidate will have a passion for customer service with strong interpersonal skills displaying empathy and a thoroughly engaging phone manner. You have a focused mindset to deliver exceptional service to Medibank members via the phone. Self-motivated and proactive, you are comfortable working to KPIs and targets.

Additionally, the candidate will bring:

• You must be a Registered Nurse Div 1 with current AHPRA.
• Minimum 2 years post qualification acute clinical experience in Australia.
• Ability to listen to patient health needs and identify health goals and supportive pathways.
• Strong computer skills, including experience using multiple systems and the ability to learn new operating systems.
• Previous customer service or telephone-based experience, using SharePoint and Genesys will be advantageous, however not necessary.

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:

• Great work life balance- as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
• Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)! Right now, our employees also have a 25% discount on travel insurance.
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we’re the proud winners of the number one workplace for dads.
• Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in.
• Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more

Learn more about Amplar Health at amplarhealth.com.au

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at [e-mail]. To learn about our commitments and employee experiences, go to careers.medibank.com.au/culture/diversity-inclusion/

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

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