Health Support Advisor

Australia Post; Council of the City of Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A national postal service in Australia seeks a compassionate Health Support Advisor to join their MyRecovery & Health Team. The role involves managing low-risk claims, providing support to injured team members, and collaborating with various stakeholders for effective recovery outcomes. Candidates should have solid experience in workers compensation and strong communication skills. This position offers a hybrid work model promoting collaboration and autonomy.

Benefits

Hybrid work model

Collaborative work environment

Commitment to company values

Qualifications

• Proven experience managing a portfolio of injured employees.
• Strong knowledge of the workers’ compensation environment.
• Experience in workers compensation, injury management, or rehabilitation.

Responsibilities

• Manage a portfolio of low-risk claims and assess entitlements.
• Provide support to injured team members during recovery.
• Collaborate with stakeholders to ensure sustainable recovery outcomes.
• Participate in case conferencing and decision-making.
• Identify opportunities to enhance claims processes.

Skills

Strong communication skills

Problem-solving skills

Emotional intelligence

Stakeholder engagement

Analytical ability

Job description

Description

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

Join Australia Post’s dedicated MyRecovery & Health Team, where you’ll be part of a passionate group committed to supporting the wellbeing and recovery of our people. As a Health Support Advisor, you’ll play a crucial role in our early intervention and recovery journey providing personalised, compassionate support that ensures our team members return to work safely and sustainably. It’s an opportunity to make a real impact in a team that values innovation, empathy, and continuous improvement.

Your responsibilities

• Manage a portfolio of low-risk claims, including assessing liability and determining entitlements in line with legislative obligations.
• Provide proactive and personalised support to injured team members, guiding them through their recovery and return-to-work journey with empathy and professionalism.
• Collaborate across internal and external stakeholders, including legal representatives, medical professionals, and unions, to ensure high-quality, sustainable recovery outcomes.
• Participate in case conferencing and milestone reviews to shape claim strategies and contribute to decision-making that reduces disputes and accelerates outcomes.
• Support continuous improvement initiatives by identifying opportunities to enhance claims processes, improve health outcomes, and align practices with organisational goals.

About you

You’re a compassionate and solutions-focused professional who thrives in a collaborative, people-centred environment. You bring strong communication and problem-solving skills, paired with the emotional intelligence needed to support team members through challenging circumstances. You’re motivated by achieving sustainable recovery outcomes and take pride in working across teams to deliver results that make a real difference.

You’ll also need

• Proven experience managing a portfolio of injured employees within a large or complex organisation.
• Strong knowledge of the workers’ compensation environment, including liability assessment, claims management processes, and self-insurance licence requirements.
• Well-developed stakeholder engagement skills, with experience working closely with unions, operational leaders, People & Culture teams, medical professionals, and government agencies.
• High-level analytical and decision-making ability, with the capacity to interpret complex information and develop practical, compliant solutions.
• Previous experience in workers compensation, injury management, rehabilitation, or a related field, with demonstrated ability to influence change and contribute to team success.

How we’ll deliver for you

• Hybrid work model (between the office, travel to relevant work sites and being based at home)
• Be part of a collaborative as well as autonomous work environment
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.