Health Insurance Claims Representative

STARTEK; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading global service provider is seeking a Claims Consultant in Melbourne. This role involves providing claims advice to Health Insurance Members and processing claims efficiently. Ideal candidates will have experience in customer-facing positions and proven communication skills. Comprehensive training is provided along with opportunities for career development. The position offers a full-time permanent contract with a pay rate of $28.12 per hour.

Qualifications

• Previous experience in customer-facing roles such as retail or contact centre.
• Previous experience in a regulated environment (insurance or finance) is advantageous.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide claims advice and guidance to Health Insurance Members.
• Assess and process claims with minimal errors.
• Participate in required checks and trainings.

Skills

Customer service skills

Data entry skills

Communication skills

Organizational skills

Problem-solving skills

Job description

Overview

Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. The company employs approximately 38,000 employees worldwide and operates in 13 countries around the world.

About our role:

We are recruiting for a Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience. Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation. Additionally, you will be required to assess and process claims with minimal errors. The successful candidate will receive comprehensive training with ongoing career development opportunities.

Start Date: Tuesday 14th October, 2025

Location: Commence training and working in our Docklands offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office)

Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm

Contract: Full Time Permanent Contract on Offer - 38 paid hours per week

Pay Rate: $28.12 per hour plus superannuation plus leave entitlements

Training: Two weeks Classroom Based Training (Training Rate: $25.85 per hour + Super + Leave)

Opportunity: To develop a career with a global organisation

Compliance: All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What We Are Looking For

• Previous experience in customer facing roles such as retail or contact centre
• Previous experience in a regulated environment (insurance or finance) advantageous
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Fast and accurate data entry skills
• Able to understand and translate complex information to others in a simple, effective way
• Ability to handle sensitive information with confidentiality and professionalism
• Proficiency in using email management systems and customer service software
• Strong problem-solving skills and the ability to work effectively under pressure
• A positive attitude and a commitment to providing exceptional service

Note: This role requires the ability to comply with company policies and participate in required checks and trainings.

Additional Information

These roles will be filled based on business needs and candidate qualifications. Start date and scheduling are subject to change. The information provided is an extract from the company\'s own materials and is intended for job listing purposes.