Health Information Services (HIS) Clerical Trainer/Support Officerfficer

The Royal Melbourne Hospital; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading public hospital in Victoria is seeking a Health Information Services Clerical Trainer/Support Officer. This full-time, ongoing role involves training staff on the digitisation of medical records, monitoring processes, and developing training documentation. The ideal candidate will have experience in health information management and possess strong collaboration skills. Join an organisation that values kindness and safety in providing quality healthcare.

Benefits

5 weeks annual leave

Discounted gym and health facilities

Salary packaging options

Qualifications

• Experience in health information management or training roles.
• Strong communication and collaboration skills.
• Ability to develop training materials and documentation.

Responsibilities

• Train clerks in digitisation and management of medical records.
• Organise training sessions and develop training documentation.
• Monitor processes and provide feedback for improvements.

Skills

Computerised health information systems

Training and documentation

Quality assurance

Collaboration

Tools

Enterprise Content Management (ECM)

Electronic Medical Record (EMR)

Job description

Health Information Services (HIS) Clerical Trainer/Support Officer

Health Information Services (HIS) Clerical Trainer/Support Officer is a full-time, ongoing opportunity at The Royal Melbourne Hospital (RMH).

Employer: The Royal Melbourne Hospital

• Full Time, Ongoing opportunity
• Operate & maintain computerised health information systems
• Work alongside a supportive, hardworking team

About The Royal Melbourne Hospital: The RMH is one of Victoria’s leading public hospitals, offering emergency, acute, and specialist care. Located in Parkville, RMH is known for patient-centered care, medical research, and innovation. The Health Information Services Clerk role supports the hospital’s commitment to accurate patient information management and high-quality healthcare through maintaining the integrity of medical records.

Role Overview

• Responsible for training clerks in Health Information Services (HIS) in the digitisation of medical record content using the Enterprise Content Management (ECM) system, including preparation, scanning, and quality assurance.
• Responsible for training clerks in HIS in the Electronic Medical Record (EMR) to conduct tasks including chart corrections, release of information, deficiency tracking, and patient portal tasks.
• Monitor processes and throughput and provide feedback and recommendations.
• Organise and initiate training plans with the ECM Operations Manager to train all staff in prepping, scanning, QA and EMR tasks.
• Develop training documentation and maintain ECM and EMR staff manuals.
• Action document correction errors in ECM and EMR.
• Make recommendations on system and process improvements.
• Assist with prioritisation of scanning and answering queries relating to scanning/ECM.

About You

• Prioritise safety and wellbeing for yourself and others.
• Collaborate with patients, families, carers, and colleagues across teams.
• Engage in ongoing learning and participate in performance feedback.
• Adhere to safe work practices, respect the smoke-free environment, and seek help when needed.

Benefits of working at RMH

• 5 weeks annual leave, monthly ADOs, and 17.5% annual leave loading.
• Discounted gym and health facilities with Fitness Passport.
• Salary packaging options, earning up to $12,000 tax-free.
• Work in an organisation that values kindness, safety, and excellence.

To view the full position description, apply via the portal.