Health Information Services Clerk

State Government of Victoria, Australia; Wangaratta; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration

Salary packaging

Generous annual leave

Job summary

Northeast Health Wangaratta (NHW) is seeking highly motivated individuals to join the Health Information Services Team. Applicants must possess excellent customer service skills including sound telephone technique, the ability to work well within a team environment, the ability to show initiative by meeting daily tasks and departmental goals and accuracy in filing and retrieving records.

Previous experience in a busy customer service environment and administrative duties within a medical setting

Qualifications

• Customer service experience in a busy environment.
• Administrative duties within a medical setting preferred.
• Sound telephone technique and accurate filing and retrieval of records.

Responsibilities

• Provide high-quality customer service in person and over the phone.
• Work collaboratively within the Health Information Services Team.
• Accurately file, retrieve, and manage medical records.

Skills

Customer service skills

Teamwork

Initiative

Records filing accuracy

Job description

Northeast Health Wangaratta (NHW) is the major health provider in the Central Hume region with an extensive range of acute, sub-acute, aged care and community services.

NHW is seeking highly motivated individuals to join the Health Information Services Team. Applicants must possess excellent customer service skills including sound telephone technique, the ability to work well within a team environment, the ability to show initiative by meeting daily tasks and departmental goals and accuracy in filing and retrieving records.

Previous experience in a busy customer service environment and administrative duties within a medical setting are preferable.

Our Region:

• Wangaratta has a population of approximately 30,000 and our catchment serves a community of around 100 000 throughout the northeast.
• An easy 2 ½ hours drive on the Hume freeway from Melbourne and less than an hour to Albury airport with direct flights to most of the large Australian cities.
• We have over 11 schools including private Catholic and Anglican schooling options for pre-year 12.
• Our region is a popular destination year-round. It boasts multiple national parks, picturesque small towns, award winning restaurants, wineries and breweries.
• Whether you want to hike, mountain bike and ski in the mountains, paddle the rivers or cruise on the rail trails there is something for everyone in the northeast.

The successful applicant will benefit from:

• Competitive remuneration, novated leasing and full salary packaging benefits Available. If you have relocated permanently you may also be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
• 5 weeks annual leave and an addition week for any employee working 10 or more weekend shifts. There is also the option for full time employees to be able to purchase additional leave if they wish.
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Employee Assistant Programs (EAP)
• Well being programs and discounted corporate gym membership
• Support for our diverse workforce

Applications close Wednesday 7 October 2026 at 11.59pm