Health Information Clerk

GHA; Traralgon; Hybrid; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Salary packaging

Professional development

Staff Wellbeing Centre access

Discounted gym membership

Job summary

Latrobe Regional Health is seeking a Health Information Clerk to join the Health Information Unit on a 0.6 EFT permanent part-time basis. The role focuses on reception, records management and secure handling of medical records to support safe patient care.

You will enter patient information in HealthSmart iPM and Altera EMR, retrieve records for wards and audits, and assist with filing, retention and destruction per PROV guidelines.

Qualifications

• Confidentiality, privacy and health-record compliance knowledge.
• Proficient with Microsoft Office and health information systems.
• Ability to work with minimal supervision in a busy environment.
• Strong organisation and customer-focused approach.
• Certificate III in Health Administration or equivalent (desirable).

Responsibilities

• Provide reception and administrative support to the Health Information Unit.
• Enter and manage patient information in HealthSmart iPM and Altera EMR.
• Create, scan, file, store and retrieve medical records.
• Retrieve medical records for wards, audits and medico-legal requests.
• Assist with retention and destruction of records per PROV and LRH policies.
• Support Health Information Unit through training and ongoing improvements.

Skills

Confidentiality & privacy

Data entry

Microsoft Office

Health information systems

Communication skills

Organisational skills

Telephone manners

Education

Certificate III in Health Administration

Tools

HealthSmart iPM

Altera EMR

Job description

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Latrobe Regional Health is a leading provider of health care services across the Gippsland Region

About the role

Are you seeking a rewarding and diverse Health Information Clerk role in a leading regional hospital? Join the Health Information team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for Health Information Clerk to join our growing team on a (0.6EFT) permanent part-time basis.

The Health Information Clerk provides efficient, accurate and customer-focused clerical, reception and records management support within the Health Information Unit (HIU) at LRH. The role supports the secure storage, retrieval and management of medical records, both electronic and paper-based, ensuring compliance with legislative, privacy and medico-legal requirements. Working as part of a dedicated team, the Health Information Clerk plays an important role in maintaining high-quality health information services that support safe patient care, operational efficiency and organisational governance.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Health Information Clerk is to:

• Provide reception and administrative support to the Health Information Unit, responding to telephone and information requests in a timely, professional and courteous manner.
• Accurately enter and manage patient information within HealthSmart iPM and Altera Electronic Medical Record, including allocation of Medical Record Numbers (MRNs).
• Create, scan, collate, file, store and retrieve medical records using terminal digital filing processes, ensuring accuracy and attention to detail.
• Retrieve medical records for wards, units, admissions, audits and medico-legal requests, including accessing secondary archive storage when required.
• Assist with the retention and destruction of medical and departmental records in accordance with Public Record Office Victoria (PROV) guidelines and LRH policies.
• Contribute positively to the Health Information Unit through teamwork, training and orientation of new staff, participation in meetings, and continuous review and improvement of work practices.

About you

Ideal candidates for this role will have:

• High respect for confidentiality, privacy and legislative requirements relating to health records and information management.
• Competence using Microsoft Office and patient or client information systems, with strong data-entry skills and attention to detail.
• Ability to work with minimal supervision in a busy environment, manage competing demands and prioritise tasks effectively.
• Strong organisational skills, excellent telephone manner and a responsive, customer-focused approach.
• An administrative qualification (e.g. Certificate III in Health Administration), and experience with medical records, scanning, HealthSmart iPM or terminal digit filling (desirable).

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Brittney Edmunds, Health Information Team Leader email on [e-mail] for a confidential discussion.

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: [e-mail]

Applications Close: 19 November 2026

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.

Latrobe Regional Health acknowledges the Gunaikurnai and Bunurong peoples as the traditional custodians of the land on which our health services are located. Our commitment to improving the health and wellbeing of Aboriginal and Torres Strait Island peoples is supported by our recognition and respect for their connection to their ancestral lands.