Head of Strategy, AI & Business Improvement

Smarter Communities; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid working after probation

Birthday leave

Option to purchase additional leave

Wellbeing initiatives

EAP support

Regular team events

Employee discounts

Job summary

Smarter Communities is seeking a Head of Strategy & Business Improvement to work with the Managing Director and turn strategy into coordinated action across five brands. Based in Sydney with a national remit, you will analyse and improve processes, drive cross-functional programs, and lead our AI and automation initiatives to create measurable business impact.

You will connect strategy with operations and technology, facilitate governance, and help the leadership team move with momentum.

Qualifications

• Proven experience in organisational analysis, business process improvement or transformation at senior level.
• Bachelor’s degree or higher in Business, Management, Organisational Development, Technology or related discipline.
• Experience leading AI, automation or technology-enabled change with practical understanding of operational reality.
• Strong commercial acumen, including market analysis and exposure to agreement reviews or M&A.
• Excellent stakeholder management and influencing skills, able to lead through partnership.
• Outstanding written and verbal communication with the ability to turn complex information into clear recommendations.
• Experience in strata or property services is advantageous.

Responsibilities

• Analyze organisational priorities and translate into process improvement plans, responsibilities and timelines.
• Prepare and facilitate leadership meetings, offsites and governance forums, ensuring decisions are captured and followed through.
• Analyze workflows and drive high-priority improvement programs from design to adoption, including AI triage workflows and automation.
• Review workflows and process documentation to identify inefficiencies and implement improvements with measured outcomes.
• Lead our AI and automation strategy with the Head of Technology & Innovation, owning the backlog and sequencing initiatives.
• Oversee the design and piloting of AI-enabled tools, including staff-assist agents and document automation.
• Design and run employee engagement mechanisms, including internal surveys and improvement feedback loops.
• Support leadership team effectiveness through goal-setting, KRA reviews and cross-brand alignment.
• Analyse and evaluate structures, systems and procedures to address issues affecting performance and customer experience.
• Support the Managing Director on commercial matters, including market analysis and external forums.
• Champion continuous improvement and customer-centricity to simplify strata.

Skills

Strategic leadership

AI & automation strategy

Cross-functional collaboration

Stakeholder management

Change management

Communication

Education

Bachelor's degree or higher in Business/Management/Technology

Tools

AI/Automation tools

Job description

Smarter Communities is seeking a Head of Strategy & Business Improvement to work with the Managing Director and turn strategy into coordinated action across five brands. Based in Sydney with a national remit, you will analyse and improve processes, drive cross-functional programs, and lead our AI and automation initiatives to create measurable business impact.

You will connect strategy with operations and technology, facilitate governance, and help the leadership team move with momentum.