Head of Service Integration

Kinetic IT; Canberra; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid options

Flexible hours

Mobility

Job summary

Kinetic IT seeks a senior leader to scale a high impact Service Integration practice, driving growth across existing and new customers. This role is commercially focused with accountability for expanding Professional Services revenue and shaping our go-to-market capability.

You will build and lead a team of architects and technical specialists, own strategic partner relationships, and drive performance across revenue, utilisation and margins with strong commercial discipline.

Qualifications

• Proven experience leading service integration in a professional services, consulting or technology practice.
• Strong commercial acumen with a track record of driving revenue growth and margin performance.
• Experience across delivery, sales and stakeholder engagement, with the ability to lead complex pursuits.
• Ability to build and scale high performing technical teams.
• Credibility operating at executive level with customers and partners.

Responsibilities

• Build and lead a commercial Service Integration practice, driving revenue growth and expanding our non-Managed Services offering.
• Partner closely with sales teams to win complex, high value opportunities and support strategic pursuits.
• Develop and lead a team of architects and technical specialists, delivering high quality solutions across market units.
• Own and grow key strategic partner relationships (e.g. ServiceNow) to accelerate capability and revenue.
• Drive performance across revenue, utilisation, margin and customer outcomes, ensuring strong commercial discipline.
• Engage at an executive level with customers, bringing insight into market trends, emerging technologies and client needs

Skills

Service integration leadership

Commercial acumen

Delivery and sales experience

Stakeholder engagement

Team building / scaling

Job description

About The Role

Kinetic IT is seeking a senior leader to scale a high impact Service Integration practice, driving growth across existing and new customers. This is a commercially focused role with accountability for expanding Professional Services revenue and shaping our go-to-market capability

Responsibilities will include:

• Build and lead a commercial Service Integration practice, driving revenue growth and expanding our non-Managed Services offering.
• Partner closely with sales teams to win complex, high value opportunities and support strategic pursuits.
• Develop and lead a team of architects and technical specialists, delivering high quality solutions across market units.
• Own and grow key strategic partner relationships (e.g. ServiceNow) to accelerate capability and revenue.
• Drive performance across revenue, utilisation, margin and customer outcomes, ensuring strong commercial discipline.
• Engage at an executive level with customers, bringing insight into market trends, emerging technologies and client needs

What you’ll bring to the table:

• Proven experience leading service integration in a professional services, consulting or technology practice.
• Strong commercial acumen with a track record of driving revenue growth and margin performance.
• Experience across delivery, sales and stakeholder engagement, with the ability to lead complex pursuits.
• Ability to build and scale high performing technical teams.
• Credibility operating at executive level with customers and partners

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.

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