Digital Communications Officer | Full-time Temporary with a Possibility of Permanency

Australian Capital Territory; Canberra; On-site; AUD 70,000 - 110,000; Full time

Job summary

Infrastructure Canberra is seeking a Digital Communications Officer to deliver high-quality digital content across internal and external channels for multiple infrastructure projects. The role focuses on audience-first content creation, coordinated through the Foundational Communications team under the Assistant Director.

The position requires experience in digital content production, photography and video, and proficiency with tools like Squiz Matrix, SharePoint, Campaign Monitor, Canva,

Qualifications

• Demonstrated experience in researching, producing, writing and publishing digital communications materials, taking an audience-first lens to content creation, informed by research and insights.
• Proficiency using a range of digital platforms for creating and publishing content, including Squiz Matrix, SharePoint, Campaign Monitor and Canva.
• Proficiency using graphic design and video production tools such as InDesign, Illustrator and Premiere Pro.
• Demonstrated experience in photography and video production.
• Be able to demonstrate initiative, meet deadlines and juggle priorities under limited supervision, while maintaining high standards.

Responsibilities

• Research, produce and publish digital communications materials and content with an audience-first approach.
• Coordinate digital content requests, website updates and production of photos, video and website content in partnership with portfolio communications leads and brand guidelines.
• Identify, coordinate and produce proactive content for use across digital channels, including internal newsletters and forums.
• Establish and maintain relationships with internal and external stakeholders.
• Support the Assistant Director, Foundational Communications on team tasks and priorities and undertake other duties as required.
• Support the Public Information Coordination Centre (PICC) during Territory emergencies.
• Adhere to ACTPS values and codes of conduct, modelling RED framework.

Skills

Audience-first content

Digital content production

Photography

Video production

Squiz Matrix

SharePoint

Campaign Monitor

Canva

InDesign

Illustrator

Premiere Pro

Education

Relevant tertiary qualifications

Tools

Squiz Matrix

SharePoint

Campaign Monitor

Canva

InDesign

Illustrator

Premiere Pro

Job description

Digital Communications Officer
Full-time Temporary with a Possibility of Permanency

Details: Infrastructure Canberra is seeking a Digital Communications Officer to join our busy team and contribute to key activities on a number of infrastructure projects in the planning, engagement and delivery phases.

We’re looking for someone who thrives in a high energy environment.You’ll be a person who can work autonomously but also collaborate with colleagues and stakeholders when required.

DIRECTORATE OVERVIEW

Infrastructure Canberra’s vision is to enrich and connect our communities through sustainable and transformative infrastructure, places and spaces. At iCBR, we are the Territory’s expert on capital infrastructure, and our purpose is to efficiently develop, deliver and maintain infrastructure, places and spaces with our partners, for our community.

Our strategic priorities:

• Our people and our culture at our heart
• Excellence in service
• Partnering for success
• Better tools for outstanding outcomes.

We value safety, integrity, respect, excellence, innovation and collaboration and we uphold Yindyamarra to respect, honour, be kind, be gentle and be careful in every aspect of our work.

Our core functions:

• Supporting the planning, and leading the procurement and deliver, of government infrastructure programs and projects in partnership with ACT Government directorates.
• Leading leasing and associated property management and maintenance services across the ACT Government property portfolio.
• Leading the development, procurement and delivery of large-scale infrastructure projects for the ACT Government.
• Coordinating and shaping the ACT Infrastructure Plan and Pipeline and developing a portfolio and program management framework to support ACT Government infrastructure initiatives.
• Providing strategic advice, expertise and assurance across the ACT Government and decision-makers, industry and key stakeholders on infrastructure policy, investment, planning, delivery and management.

DIVISION OVERVIEW

People, Engagement and Operations is dedicated to fostering a vibrant, inclusive, and collaborative environment across iCBR, our partners, communities and stakeholders. Our mission is to set and drive iCBR’s strategic direction with a primary focus on developing, enhancing and implementing communication, engagement, capability, cultural, transformation, corporate services and work health and safety initiatives across the organisation.

We are accountable for a range of functions including organisational strategy, transformation and culture, learning and development, industry and industrial relations, communications, stakeholder and community engagement, corporate governance, ministerial and cabinet services, human resources and work health and safety across all iCBR projects, programs and operations. We develop and implement organisational approaches and ways of working to deliver on our strategic priorities and provide the guidance and support for our people and partners to embed safety, cultural, diversity, equity and inclusion practices into their everyday work.

Our focus is on building a values-based culture supporting our people and services to be adaptable and dynamic, empowering our people to achieve wellbeing, high performance and collective success through various initiatives including strategy and people plans, capability and learning and development frameworks and people focused safety programs.

We strive to enhance organisational excellence and maximise value. We drive and incubate innovation and opportunities to challenge the status quo, foster collaboration and communities of practice to embed continuous improvement and learning practices and optimise outcomes.

This includes embedding a culture of safety, robust governance, and effective people, engagement and operational services to support the delivery of iCBR’s strategic priorities.

BUSINESS UNIT OVERVIEW

Communications and Engagement

The Communications and Engagement Branch supports all divisions of Infrastructure Canberra to plan and deliver clear and relevant internal and external communications.

The team’s key objectives are to:

• communicate project benefits, features, impacts and milestones to the Canberra community and stakeholders
• ensure relevant stakeholders are given meaningful opportunities to contribute to project planning, design and outcomes
• keep employees informed, engaged and aligned with the organisation’s goals and values, as well as acknowledging and celebrating achievements; and
• collaborate and innovate across Government to support project delivery.

Working with us, you will:

• prepare strategies and content that delivers the right information to the right audience, at the right time and in the right way
• bring an audience-first lens to your work, informed by research, insights and evaluation
• work in partnership with project teams, stakeholders, and colleagues in Infrastructure Canberra, and at times across the ACT Government
• be flexible, open to change and enjoy working in a fast-paced environment
• bring innovation and outside the box thinking to your work
• have fun and contribute to a collaborative and supportive team culture.

POSITION OVERVIEW

This position is part of a Foundational Communications team, which is tasked with developing, establishing and managing the key communications systems, channels, processes, tools and operations needed to support Infrastructure Canberra.

The team plays a critical role in enabling consistent and effective internal and external communications, engagement activities and stakeholder management across the Directorate.

This position is responsible for supporting and delivering high quality digital content across several internal and external channels on a range of digital platforms for projects and directorate initiatives.

The position will work closely with the Assistant Director, Foundational and as part of the broader communications and engagement team in Infrastructure Canberra.

WHAT YOU WILL DO

• Under supervision of the Assistant Director Foundational Communications, research, produce and publish digital communications materials and content.
• Coordinate digital content requests, website updates and production of photos, video and website content in partnership with portfolio communications leads and in line with existing brand guidelines and procedures.
• Identify, coordinate and produce proactive content for use across digital communication channels, targeting various audiences, including regular internal newsletters and forums.
• Establish and maintain productive and cooperative relationships with internal and external stakeholders.
• Support the Assistant Director, Foundational Communications on team tasks and priorities and undertake other duties as required.
• Support the Public Information Coordination Centre (PICC) in times of a Territory emergency.
• Understand and work within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration and innovation, and model behaviour consistent with the ACTPS Respect Equity and Diversity (RED) framework.

Eligibility/Other Requirements:

The following capabilities form the criteria that are required to perform the duties and responsibilities of the position.

Professional / Technical Skills and Knowledge

• Demonstrated experience in researching, producing, writing and publishing digital communications materials and content, taking an audience-first lens to content creation, informed by research and insights.
• Proficiency using a range of digital platforms for creating and publishing and content, including Squiz Matrix, SharePoint, Campaign Monitor and Canva.
• Proficiency using graphic design and video production tools such as InDesign, Illustrator and Premiere Pro.
• Demonstrated experience in photography and video production.
• Be able to demonstrate initiative, meet deadlines and juggle competing priorities under limited supervision, while also maintaining high work standards and accuracy.

Behavioural Capabilities

• Ability to collaborate and negotiate effectively with a range of internal and external stakeholders.
• Well-developed organisational skills with a high degree of proactivity and responsiveness.
• Flexible, adaptive and comfortable with a changing working environment.
• Understanding of, and demonstrated commitment to, the implementation of the ACTPS Values, Code of Conduct, Respect, Equity and Diversity Framework and Workplace Health and Safety initiatives.
• Relevant tertiary qualifications or a minimum of three years’ experience working professionally in digital content production.
• Experience working in the infrastructure and or construction or related sector.

Notes: This is a temporary position available immediately until 31 March 2027 with the possibility of permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Selection may be based on application and referee reports only.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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Note

This is a temporary position available immediately until 31 March 2027 with the possibility of permanency.