Head of People Operations & Technology

Mable; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Access parental leave

Hybrid workplace

Flexi Leave Days

Floating public holiday

Job summary

Mable is a leading healthtech platform in Australia, connecting thousands of people with independent support workers. This leadership role in People Operations will shape the future of our People function, delivering scalable services and innovative technology to improve employee experiences.

You will oversee HR services, systems, and workforce analytics, partnering with Legal and the GM - People to ensure governance and transformation across a complex environment. Hybrid work model available.

Qualifications

• Commercially minded People leader with extensive experience in People Operations, HR Services or HR Technology.
• Degree or diploma in HR, business management, or finance (or equivalent) required.
• Experience driving governance, compliance and multi-stakeholder HR initiatives.

Responsibilities

• Lead the evolution of People Operations, People Technology and workforce reporting.
• Create a modern, scalable, service-oriented operating model to enhance employee experiences.
• Oversight of people services, technology optimisation, workforce insights and continuous improvement initiatives.
• Partner with Legal and General Manager - People on governance and compliance matters.

Skills

People leadership

HR Services

Stakeholder management

Analytical capability

Cross-functional collaboration

Education

Degree or diploma in HR, business management, or finance

Tools

BambooHR

Employment Hero

Workday

SuccessFactors

Excel

AI in HR

Job description

Our Benefits

• We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care


• We believe in technology as an enabler


• We’re driven by helping customers attain better outcomes

This position is part of the Mable team.

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them. With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year. By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors. To find out more, visit https://mable.com.au/

About The Role

This leadership role will lead the evolution of People Operations, People Technology and workforce reporting capabilities across a complex and fast-moving environment. Sitting within the People & Culture leadership team, you'll be responsible for creating a modern, scalable and service-oriented operating model that delivers exceptional employee experiences while supporting organisational growth and transformation. The role combines strategic leadership with operational delivery, overseeing people services, technology optimisation, workforce insights and continuous improvement initiatives, in close partnership with Legal and the General Manager - People on governance and compliance matters. This is a rare opportunity to join an organisation at a pivotal point in its evolution and play a key role in shaping the future of its People function. You'll have the opportunity to modernise people services and leave a lasting impact on employee experience, technology capability and operational effectiveness.

About You

You are a commercially minded People leader with extensive experience leading People Operations, HR Services, Employee Services or HR Technology functions.

You'll Bring

• Significant leadership experience across People Operations, HR Services or HR Shared Services


• Hands-on experience with HRIS platforms (e.g. BambooHR, Employment Hero, Workday, SuccessFactors), ideally including a platform migration or integration project


• Strong Excel and analytical capability, with the ability to translate workforce data into insight for Executive/Board-level reporting


• Expertise in service delivery, process improvement and operational excellence


• Working knowledge of Australian employment legislation


• An analytical mindset with the ability to leverage workforce data and insights to influence decision-making


• Outstanding stakeholder management skills with the ability to engage and influence senior leaders


• A collaborative leadership style with a focus on capability building and team development

Key Areas Of Focus Include

• Developing and executing the People Operations and Technology roadmap and priorities


• Leading and maturing people services and shared services capabilities


• Driving process simplification, automation and digital transformation initiatives


• Enhancing people systems, reporting and workforce data capabilities


• Partnering with senior leaders to improve organisational effectiveness and employee experience


• Building a high-performing team and fostering a culture of continuous improvement

Technical & Experience Requirements

• Hands-on HRIS experience (e.g., BambooHR, Employment Hero, Workday, SuccessFactors), ideally including a platform migration or integration project


• Strong Excel and analytical capability, with demonstrated ability to translate workforce data into insight for Executive/Board-level reporting


• Direct people-leadership experience; has managed a team, not just an individual contributor in a People function


• Programme/change management experience delivering multi-stakeholder, cross-functional systems projects


• Working knowledge of Australian employment legislation


• Working familiarity with AI tools in an HR context (recruitment screening, coaching/chat support, employee self-service); evaluating and implementing rather than building


• Degree or diploma in HR, business management, or finance (or equivalent demonstrated experience)

We’re powered by purpose

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We’re Switched On

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We’re Bold

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.

We’re One

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We’re Impactful

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

Values we share as part of Attain Healthtech

Break New Ground

We simplify care with creativity and bold ideas.

Make It Matter

We put people at the centre and create impact that improves lives.

Own The Outcome

We aim high, deliver excellence and drive results that last.

Our Benefits

Power your career

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility

We’re a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday

Acknowledge a significant day your way with family and friends.

Be rewarded

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don't feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.