Head of Operations ANZ at Tilray

Tilray; Australia; Remote; AUD 180,000 - 230,000; Full time

Job summary

Tilray seeks a Head of Operations ANZ to translate strategic plans into day-to-day supply chain execution. You will oversee cross-functional planning, optimize regional operations, and ensure GDP/compliance in pharmaceutical logistics across Australia and New Zealand.

This is a senior leadership role with a strong focus on process improvement and cost control. The role requires 6–8 years in regulated supply chains, a Bachelor’s degree in a related field, and hands-on experience with ERP and

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, or related field.
• Professional certification preferred (APICS CSCP/CPIM).
• 6–8 years in progressive supply chain roles in regulated industries.

Responsibilities

• Lead and manage the ANZ operations team and cross-functional planning.
• Oversee demand planning, supply planning, and order management with ERP and e-commerce platforms.
• Mentor staff across planning, logistics, and customer service; drive performance improvements.

Skills

Leadership

Cross-functional collaboration

Negotiation

Escalation management

Education

Bachelor’s Degree in SCM / related field

APICS CSCP or CPIM

Tools

Microsoft Dynamics 365 BC

Shopify

Job description

Head of Operations ANZ – Tilray (Remote, AU)

Full time on site position offers great opportunities for career growth.

About Tilray Brands, Inc.

Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages.

The Head of Operations ANZ sits directly between the foundational execution teams and the Commercial Operations Director International . This role is responsible for translating high-level commercial strategies into day-to-end supply chain execution, overseeing cross-functional planning workflows, and optimizing multi-channel operational metrics. The role is highly strategic focusing on process adherence, continues improvement and had direct responsibility for the operations in the region. The Commercial Operations Manager reporting to this role remains responsible for the execution and management of the day-to-day business.

Role and Responsibilities

• Team and Operations Management Liaise with the Commercial Operations Director to execute strategic goals, align supply chain capacities with financiais budgets, and bridge the gap between commercial growth aspirations and operational capabilities.
• Plan and monitor demand planning, supply planning, and order management/customer service operations within Microsoft Dynamics 365 Business Central and Shopify to ensure continuous progress in accuracy & process improvements .
• Supervise staff across departments by leading, mentoring, and developing direct reports in planning, logistics , and customer service while providing performance-driven feedback.
• Evaluate the efficiency of business procedures regularly and implement targeted process automation and workflow optimization projects across e-commerce, ERP, and warehouse networks.
• Manage commercial procurement processes and balance internal resources efficiently by overseeing international inbound logistics , customs clearance, and domestic Contract Manufacturing Organization (CMO) production schedules.
• Review localized financial information and manage line-item operational budgets, aggressively minimizing working capital, logistics costs, and inventory waste.
• Implement and enforce organizational policies to maintain structural consistency, establish regional safety stock parameters, and mitigate slow-moving and obsolete inventory (SLOB/FEFO).
• Evaluate overall performance data by gathering and interpreting cross-departmental metrics, governing the monthly Sales and Operations Planning (S&OP) process, and managing external vendor service level agreements (SLAs).
• Ensure all business practices comply with relevant legal and industry regulations, strictly enforcing pharmaceutical logistics compliance standards, including GDP, cold chain validation, and QA batch release timelines.

Qualifications and Education Requirements

• Education : Bachelor’s Degree in Supply Chain Management , Logistics, Business Administration, or a related field.
• Professional Certification preferred (e.g., APICS CSCP or CPIM)
• Experience : 6 –8 years of progressive supply chain experience, specifically within a strictly regulated industry (Pharmaceutical, Biotech, or Medical Devices) and solid experience leading S&O/IBP cycles .
• Leadership : 3–5 years of direct people management experience, with a proven track record of supervising mid-level professionals or distinct sub-teams .
• Systems & Technical Skills : Hands-on mastery of Tier 1/2 ERP systems (ideally Microsoft Dynamics 365 Business Central) and e-commerce ecosystems (Shopify), specifically focused on data integrity, inventory parameters, and workflow automation.
• Soft Skills & Communication Advanced cross-functional negotiation skills Escalation management experience

Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.

Accommodations are available for applicants with disabilities throughout the recruitment process.

If you require accommodations for interviews or other meetings, please advise when submitting your application.

Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information).

Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.

Tilray does not accept unsolicited resumes from any source other than directly from a candidate.

Any unsolicited resumes sent to Tilray or any of its subsidiaries, directly or indirectly, will be considered Tilray Brands, Inc. property.

Tilray will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.