Head of Investigations & Enforcement – Scams & Do Not Call

Australian Communications & Media Authority; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

ACMA is seeking a Manager - Investigations and Enforcement in Melbourne to lead a new era of proactive compliance across telecommunications and consumer safeguards. You will guide a team of around seven staff, manage investigations and enforcement programs, and drive outcomes with a risk-based approach.

This role requires leadership, robust regulatory knowledge, and the ability to deliver timely, well‑advised decisions within the APS framework and agency priorities.

Qualifications

• Australian citizenship is required.
• Baseline security clearance to be obtained.

Responsibilities

• Provide leadership and direction to a team of around 7 staff in investigations and enforcement.
• Draft, review and clear investigations and enforcement documents.
• Manage budget and report on corporate accountabilities.
• Offer high quality written and verbal advice to internal and external stakeholders.
• Interpret and apply legislation and regulatory frameworks to complex matters.
• Collaborate with related teams and contribute to governance and culture.

Job description

ACMA is seeking a Manager - Investigations and Enforcement in Melbourne to lead a new era of proactive compliance across telecommunications and consumer safeguards. You will guide a team of around seven staff, manage investigations and enforcement programs, and drive outcomes with a risk-based approach.

This role requires leadership, robust regulatory knowledge, and the ability to deliver timely, well‑advised decisions within the APS framework and agency priorities.