Manager – Investigations and Enforcement – EL 2

Australian Communications and Media Authority (ACMA); Canberra; On-site; AUD 160,000 - 190,000; Full time

Job summary

Australian Communications and Media Authority (ACMA) in Canberra is seeking an EL2 leader to drive investigations and enforcement across unsolicited communications and scams. You will lead a team, set priorities, review and clear complex documents, manage budget, and provide strategic advisory to executives.

You will guide regulatory reform, ensure timely outcomes, and build capability within the branch and agency while upholding the APS Code of Conduct and ACMA values.

Responsibilities

• Delivery of strategic and corporate priorities.
• Lead a team, including building their capability, driving high performance and quickly addressing under performance.
• Contribute to the leadership of the Branch, Division and Agency, via leadership forums and corporate contributions.
• Lead and exemplify a healthy and safe working environment, modelling, promoting and supporting integrity, ethical behaviour and practices under the APS Code of Conduct.
• Research, analyse and interpret complex information to inform decisions, rulemaking, consultation, and compliance / enforcement activities.
• Lead the interpretation and application of legislation and regulatory frameworks to complex investigation and enforcement matters.
• Provide high quality and timely written and verbal advice to a broad range of internal and external parties, including Authority members, the Senior Executive and decision makers.
• Prepare and present briefs, memos, investigation reports, and publications on complex matters.
• Exercise sound judgment under a risk-based framework when assessing complex, sensitive and time critical matters.
• Work collaboratively with a broad range of internal and external stakeholders.
• Demonstrate initiative, problem-solving, and strong organisational skills, including the ability to effectively prioritise to meet deadlines.
• Demonstrated ability to apply the law in investigations and enforcement context.

Job description

Who we are

The Australian Communications and Media Authority (ACMA) is an independent Commonwealth statutory authority responsible for the regulation of broadcasting, radiocommunications, telecommunications and some online content.

This work underpins our vision for a connected, informed and entertained Australia.

This role is situated within the Investigations and Enforcement Section within the Unsolicited Communications and Scams Branch within the Consumer Division of the ACMA.

The Consumer Division manages policy, compliance and enforcement matters relating to telecommunications issues and consumer safeguards, telephone numbering, unsolicited communications, including enforcing Australia's spam, telemarketing laws and scam laws.

The mission of the Unsolicited Communications and Scams Branch is to protect Australians from scams and intrusive marketing. Our delivery is underpinned by building an innovative, outcomes-focused and engaged Branch. We place equal value on what we achieve and how we work together. The Branchis responsible for unsolicited communications policy, including regulatory reform, contract management and cost recovery for the Do Not Call Register; scam reduction policy and projects, including maintaining the SMS Sender ID Registry to help protect SMS from impersonation by scammers; high volume complaints triage and intelligence for unsolicited communications and scams laws; and investigations and enforcement of unsolicited communications and scams laws.

The Investigations and Enforcement Section is responsible for investigations and enforcement activities for the compliance with the SMS Sender ID Register rules in the Telecommunications Act 1997 and subordinate instruments, two anti-fraud instruments to protect Australians from porting and SIM-swamp fraud, the Spam Act 2003, Do Not Call Register Act 2006, and multiple related instruments. The section is also responsible for contributing to scam disruption activities and surge capacity as required.

About the role

Are you concerned about the large number of Australians who are impacted by unwanted calls and messages? Do you want to help stop scammers targeting Australians via their phones? Do you want to be a part of a team that delivers meaningful outcomes? If so, keep reading. You might be the ideal person to help us implement and maintain the laws that give people more confidence to pick up the phone or open their messages.

This role is an opportunity to make a difference for Australians through investigation and enforcement outcomes that serve as deterrence to industry. It will involve leadership and development of people, quickly gaining a strong understanding of multiple regulatory frameworks, working creatively and with purpose to achieve outcomes, and delivery of agency compliance priorities, as set out on the ACMA's website here.

On any given day, you will ensure the team are focussed on meeting agency strategic priorities - ensuring outcomes are timely and accurate; you will draft, review and clear investigations and enforcement documents; you will manage a budget and meet corporate accountabilities - including reporting; you will provide advice, support, direction and performance management to a team of around 7 people; you will collaborate closely with teams with related functions and play a role in agency, Divisional and Branch governance and culture and capability building.

The team you will manage has a strong track record of achieving outcomes, and we are looking for someone to take it to the next level in terms of performance and outcomes.

All EL2 officers are expected to meet the Integrated Leadership Profile (ILS) for the EL2 classification and the APS Code of Conduct, and support and build the ACMA Values and Culture (we are purposeful, curious and questioning and collaborative).

Key duties

• Delivery of strategic and corporate priorities.
• Lead a team, including building their capability, driving high performance and quickly addressing under performance.
• Contribute to the leadership of the Branch, Division and Agency, via leadership forums and corporate contributions.
• Lead and exemplify a healthy and safe working environment, modelling, promoting and supporting integrity, ethical behaviour and practices under the APS Code of Conduct.
• Research, analyse and interpret complex information to inform decisions, rulemaking, consultation, and compliance / enforcement activities.
• Lead the interpretation and application of legislation and regulatory frameworks to complex investigation and enforcement matters.
• Provide high quality and timely written and verbal advice to a broad range of internal and external parties, including Authority members, the Senior Executive and decision makers.
• Prepare and present briefs, memos, investigation reports, and publications on complex matters.
• Exercise sound judgment under a risk-based framework when assessing complex, sensitive and time critical matters.
• Work collaboratively with a broad range of internal and external stakeholders.
• Demonstrate initiative, problem-solving, and strong organisational skills, including the ability to effectively prioritise to meet deadlines.
• Demonstrated ability to apply the law in investigations and enforcement context.

Additional information

To be eligible for employment with the ACMA, applicants must be Australian citizens.

The successful candidate will also be required to obtain and maintain a Baseline security clearance.